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24 days old

2nd SHIFT CUSTOMER SERVICE COORDINATOR -BILINGUAL SPANISH

Kelly Services
Greensboro, NC 27403
**Job Description**


Leading automotive manufacturer in Greensboro is seeking a 2nd shift Bilingual Customer Support Representative. The person in this role works as a team member to ensure that a problem of transport continuity, are handled in an efficient and timely manner and one in which customers will utilize services in the future. Ability to sit for extended periods of time while using computer and other devices.


Key Responsibilities:


Professionally and promptly respond to incoming breakdown calls

Perform proper data entry per the job functions

Perform proper data base searches for dealers, repair facilities, etc.

Ensure that all required computer including Internet and phone system interactions are fulfilled

Ensure promises made to callers are fulfilled to their satisfaction

Ensure that all customer interactions are according to documented procedures

Provide technical specification and/or warranty information assistance to repairing partners and customers

Provide parts assistance to repairing partners and customers

Manage all complaints during coordination

Perform online inbound credit card functions

Perform inbound ComCheck functions

Actively participate in the constant development of the team including its working procedures and its working environment

Develop and maintain relationships with appropriate individuals and/or groups to ensure success in daily activities

Take on additional tasks as needed to support business needs


**Requirements**


Essential Educational Qualifications:

*Bachelor-s degree is preferred

*Preferred Experience and Knowledge

*BILINGUAL SPANISH

*1-2 years of customer service / technical support experience preferred

*Strong verbal and interpersonal communication skills

*Solid understanding of Microsoft operating systems


Critical Competencies:

*Strong data entry and computer skills

*Strong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment

*Strong interpersonal skills

*Excellent negotiating skills supported by strong written and verbal communication skills

*Innovative problem solving, research and analytical skills


**Highlights**


This is a full time Temp-Perm position on 2nd shift paying $20.00 per hour. INTERESTED CANDIDATES CAN EMAIL THEIR RESUME TO: ANGA080@KELLYSERVICES.COM


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-25 Expires: 2019-11-25

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2nd SHIFT CUSTOMER SERVICE COORDINATOR -BILINGUAL SPANISH

Kelly Services
Greensboro, NC 27403

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