5 days old

A/R Analyst

Kelly Services
Bonita Springs, FL 34135
Accounts Receivable Support Service Specialist needed (Bonita Springs, FL)

This is a temp to hire opportunity!

Payrate: $18.00/hr. with a pay increase upon permanent hire

Hours: Monday - Friday 8 a.m. 0 5 p.m.

Excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation, and holidays

Job Summary

The Accounts Receivable Support Service Specialist role assist in various roles, such as customer tax, certificate of insurance and supporting the collection efforts within the Order to Cash Department.

The AR Support Service Specialist responds to external and internal customer requests in a timely manner.

This role works in the certificate insurance field who have the authority to determine insurance certificate validity and contact agents and/or customers to resolve invalid certificates, within basic guidelines for routine certificates and local accounts.

The customer tax role is responsible for assisting the tax department with providing certificate of exemptions documentation to support any given state tax audit assessment and responsible for providing reason for sales tax adjustments.

Additionally, the tax specialist is responsible for customer account updates regarding taxing status.

This position reports directly to the Support Services Manager and must have a keen attention to detail, paired with Outlook and experience.


Handle incoming customer calls and emails through dedicated accounts receivable hotlines and inboxes

Respond to all customer requests appropriately within designated SLAs

Work closely with Order to Cash Department team members in the resolution of more complex customer inquiries

Assist in special projects and other collection related tasks as identified by management.

Meet and exceed key performance requirements through recorded phone calls and monthly reviews of customer interactions

Review and process insurance certificates received from customers, insurance agents, Branches, Collections and Credit Department.

Ensure that the customer receivables database reflects correct status of insurance information.

Provide regular communication with insurance agents and customers regarding invalid, expired, or questionable certificates is a must.

Assist in ensuring company remains compliant with state, local and SOX sales tax guidelines

Process account updates regarding tax certificates received from customers, agents, Branches, Customer Accounts and Credit Departments once Tax Department has reviewed and determined validity.

Ensure that the customer receivables database reflects correct status of tax valid or invalid information

Review and Maintain Tax Exemption and Customer Tables within Vertex

Process sales tax adjustments in supervisor queue ensuring proper support and documentation validate adjustment and audit trail procedures are followed

Professional Experience

Two to three-year tax background (Not mandatory)

One to two-year insurance background (Not mandatory)

One-year customer service experience required, preferably in a collection/call center setting

Educational Background

Bachelor - Business-related degree preferred, but not required


Must have strong decision making/analytical skills

Proficiency in Microsoft Word, Excel, Access, PowerPoint

Detail and deadline oriented

Excellent communication and organization skills

Possess strong leadership and people skills

Excellent verbal, written communication, and interpersonal skills

Ability to work independently and as part of a team and take on new tasks with high level of difficulty.

Salesforce Service Cloud knowledge (strongly desired)

AS400, POS, and BillTrust experience (strongly desired-not required)

Professional telephone, email, and verbal etiquette


**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-10-11 Expires: 2021-11-11

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A/R Analyst

Kelly Services
Bonita Springs, FL 34135

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