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1+ months

Account Executive

Kelly Services
American Canyon, CA 94503
**Lets figure out whats next together.** If you ask us, this job looks pretty great. Kelly Professional & Industrial is looking for an Account Executive to work at a leading beverage packaging and logistics in Napa, CA. Sound good? Take a closer look below.


**Summary**

Responsible for building and maintaining Logistics (transportation and warehousing) customer relationships. The Account Executive is expected to strive to meet or exceed all quality and performance goals; be a team player; and conduct business in a professional manner with a commitment to providing exceptional service to all internal and external customers and suppliers. Responsible for ensuring all processes are coordinated so that customers orders are processed with accuracy and timeliness. Responsible for internal and external communication to meet customer and supplier needs. Acts as a central point of contact for customers to ensure customer satisfaction while increasing logistics efficiencies.


+ Owns customer relationships and functions as a customers single point of contact; coordinates activities with multiple internal departments to minimize service issues.

+ Participates in forecasting and budgeting.

+ Participates in developing customer and negotiating rates.

+ Develops and manages reports and metrics to customers and carriers.

+ Suggests and implements ways to improve efficiencies and solve problems.

+ Responsible for gaining new business and maintain current business.

+ Participates in ad hoc research & conducts analysis.

+ Assesses risks for delayed/failed delivery or mis-shipments.

+ Mentors and directs support team.

+ Receives customer orders of many different types and ensures that orders are processed correctly.

+ Responds to inquiries from a number of sources including carriers, customers and team members.

+ Follows through on internal and external customer issues to ensure 100% customer satisfaction.

+ Allocates warehouse orders, to include manipulating orders for efficient warehouse operations (for example load diagramming).

+ Creates work orders.

+ Analyzes inventory requirements and ensures accurate customer inventory.

+ Manages warehouse equipment constraints (doors, etc.).

+ Ensures all information communicated is done so timely and accurately.

+ Approves or creates customer invoices & manages customer discrepancies.

+ Develops standard operating procedures for their desk and trains others on those procedures.

+ Participates in, provides data for, and owns customer specific month end processes.

+ Solves complex problems in the areas of customers, billing, carriers, inventory, etc..

+ Obtains spot rate quotes and prepares quotes.

+ Ensures proper documentation related to shipments is obtained and maintained.

+ Coordinates projects and leads meetings.

+ Responsible for cross-training across multiple functions within the department.

+ Communicates with customers, carriers, and internal staff in a timely, effective & professional manner.


**Minimum Qualifications**


+ Bachelors degree plus 2 years of experience in transportation, truck dispatching, or customer service with increasing levels of responsibility; or High School diploma or State-issued equivalency certificate plus 6 years of experience in transportation, truck dispatching, or customer service with increasing levels of responsibility.

+ Skilled in MS Excel, Outlook, Access, Word and PowerPoint at an Intermediate level.

+ Working knowledge of both warehousing and transportation.

+ Strong written and oral communication skills.

+ Experience maintaining professional and cooperative relationships with internal and external customers.

+ Experience performing detail-oriented tasks; recognizing and correcting discrepancies.


Helping you discover whats next in your career is what were all about, so lets get to work. **Apply Today!**


**\#P1**



**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-06-27 Expires: 2022-08-27

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Account Executive

Kelly Services
American Canyon, CA 94503

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