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25 days old

Account Maintenance Analyst

Kelly Services
Raleigh, NC 27608
Kelly Services is looking for multiple onsite openings for Account Maintenance Analyst for one of their customers in Raleigh, NC



Kelly is a full-service workforce solutions provider to 98% of the Fortune 100 companies. We provide employment to more than 700,000 people annually and we deal with some of the largest and best companies both nationally and locally.



**Job Title:** Account Maintenance Analyst



**Shift:**



Monday Friday 8:30 AM to 5 PM 30 min Lunch



Monday Friday 8:30 am to 5:30 with 1 hour lunch



**Contract:** Oct. 19/20 to Jan. 18/21



**Pay Rate:** $20.89 hourly



**Location:** Raleigh, NC 27617



**Openings:** 1



**Job Summary:** Position Purpose:



Reviews client requests to align them with the appropriate processes and/or procedures to ensure accurate processing of the request. Ensures that information obtained is updated timely and accurately. Help to develop new processes through test and learn, as assigned. Document procedures for new processes.



Key Accountabilities:



- Review and clear exceptions to allow for account opening requests to be completed by the system.



- Manage and work ticketing system queues, as assigned and within SLA



- Maintain customer account information within RBC systems, ensuring it is always complete and accurate.



- Provide a high level of customer service to both internal and external clients



- Review client requests to ensure they are with your authority and/or otherwise properly documented



- As duties are assigned, respect schedules for cross-training. Own your responsibility to ask questions and preparing yourself for guided but independent work.



Knowledge & Experience:



**Must-have**



- HS Diploma or equivalent



- 1-4 years minimum relevant experience



**Nice-to-have**



- Prior experience in financial services is an asset



**Skills & Competencies:**



- Prior experience in documentation management is an asset



- Prior experience with Microsoft Office Suite



**Attributes:**



- Strong work ethic & attention to detail



- Proficient time management and organizational skills



- High level customer service and people skills



**Kelly Temporary Employee Perks:**



Kelly-sponsored Affordable Care Act health care coverage available for eligible employees



Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchaseand the coverage is portable*



Service bonus plan



Holiday pay plan



Weekly electronic pay options



Free online training campus available



Exclusive online employee community



Employee assistance program (EAP) available at no cost



Corporate discounts



Transportation spending accounts



This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must submit your resumes. If you have questions about the position, you may contact Cassandra at casg380@kellyservices.com , however your resume must be received directly from the job posting. Due to the high volume of responses anticipated, only qualified candidates will be contacted.






**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

\#KellyGTS
Posted: 2020-10-02 Expires: 2020-11-02

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Account Maintenance Analyst

Kelly Services
Raleigh, NC 27608

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