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17 days old

Account Manager (Manufacturing)

Kelly Services
Springdale, OH 45246
**Job Description**


Kelly Services has partnered with a manufacturing company in Springdale, OH and is seeking a Business to Business Account Manager/Customer Service Representative (CSR). This is a PERMENANT PLACEMENT position!


Shift: Monday - Friday 8:00am - 5:00pm

Pay: Depends on experience


This position is vital for managing relationships with existing accounts. In this role, the Account Manager/CSR will manage inventories, speak daily with accounts to meet customer needs, and manage the shipping schedule as needed.


Responsibilities:


- Answer and respond to incoming calls to Customer Service from both internal and external customers

- Work with assigned customers directly on inventory management, scheduling, order placement, product inquiries, concerns/questions and shipment of goods

- Responsible for accurate order placement which includes accuracy around items, quantities, shipping/billing information, pricing, freight

- Work with Customer Service Manager to develop accurate cost quotes for sales opportunities

- Build products to meet required specifications in HP/Tech Forms

- Build required artwork and process to link with HP Quote or in to Tech Forms

- Manage artwork approval process. Quote accurate freight rates for customers.

- Responsible for managing multiple activities simultaneously, e.g. Incoming chats and phone calls

- Assemble sample packets as needed by sales team or customers

- Complete sample requests for customers requesting samples or literature

- Initiate and complete process for customer complaints or concerns (CAP)

- Process accurate credits/debits

- Review order report daily and take appropriate action on outstanding issues

- Respond to voicemails and emails left on system

- Understand how web orders work and be able to respond to questions/inquiries

- Participate in both internal and external meetings as requested

- Work with manager on objectives relative to improvement with overall customer service


**Requirements**


- High School Diploma or Equivalent

- 1 - 2 years account management/Customer Service Experience in a manufacturing setting a MUST

- Proficient in MS Word and Excel

- Clearly set priorities on tasks and complete in a timely manner

- Excellent Communication skills; Able to interact well with customers via phone, fax and email


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-28 Expires: 2019-11-28

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Account Manager (Manufacturing)

Kelly Services
Springdale, OH 45246

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