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11 days old

Accounting/Customer Service Support Specialist

Kelly Services
Cedar Rapids, IA 52401
Our client, an American holding company for various life insurance companies and investment firms, is currently seeking an **Accounting/Customer Service Support Specialist** for a **6+ month contract position** with opportunity for an extension. The position is located in **Cedar Rapids, IA.**





By working for our client, you will be exposed to a company offering life and supplemental health insurance, investments, and retirement services, with over 25,000 employees, work in a fast-paced corporate environment and be an integral part to the team.





**In addition to working with the worlds most recognized and trusted name in staffing, Kelly employees can expect:**



**-** **Competitive pay**



**-** **Paid holidays**



**-** **Year-end bonus program**



**-** **Recognition and incentive programs**



**-** **Access to continuing education via the Kelly Learning Center**





Pay range: $23.00 - $26.00/hour





**Job Description:**





**Summary:**



This position will start by working on two key phases, one being a process dealing with returned checks that need to be handled, the other would be working projects that come to the team.





Under general supervision, provide outstanding customer service in the day-to-day plan administration of retirement plans. Respond to inquiries, research and provide resolution of issues. Communicate implications of new technical developments to clients.





**Job responsibilities:**



Provide support for daily administration of retirement plans.



Coordinate with manager to research issues and negotiate problem resolution.



Develop and foster proactive, positive relationships with clients and internal partners.



Provide prompt, accurate and consistent information that meets or exceeds quality metrics.



Recognize and communicate possible improvements to management.



Address client needs, develop action plans, and consult on products, services, and capabilities resulting in added value for our clients.



Demonstrate general knowledge of recordkeeping, outsourcing and processing capabilities





**Qualifications**



Bachelors degree or equivalent experience.



Strong customer service orientation.



Good verbal, written, and interpersonal communication skills.



Preferred strong Microsoft Office skills.







****Important information** : This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the SUBMIT RESUME button below.


**Why Kelly** **** **?**



Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-01-11 Expires: 2021-02-11

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Accounting/Customer Service Support Specialist

Kelly Services
Cedar Rapids, IA 52401

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