12 days old

Accounts Specialist

Kelly Services
Orlando, FL 32806
Kelly Services is seeking a Accounts Specialist for a Medical device manufacturer.

+ Pay- $20-$23/hour DOE

+ Mon-Fri 8am-5pm

+ Estimated Start Date- ASAP

Basic Function:

Will be responsible for special portfolio accounts in managing billing, reconciliation and collection, and anything that is related to administrative duties, reports, and resolving issues. Provides best in class customer support by assisting customers with returns while using a consultative approach. Supplement the sales force by providing product and sales support. Act as a contact for specialized customer inquiries for pricing, order follow up, and making recommendations that are in the best interest of our customer and the customers patients.


Responsible for maintaining reoccurring revenue for services such as Empower, OPS, proApp, and Design Studio

Run and reviews aging, and identifies the accounts to be contacted

Contacts customers regarding past due balances and or changes in their shipping status

Prepares and reviews accounts with the A/R Manager. Recommends accounts for collections or to be reserved for potential bad debt loss

Collects past due balances via telephone or written requests, which includes but is not limited to final demand letters

Establishes a fair but equitable payment schedule for slow paying customers

Coordinates with customer service and sales the processing of orders for customers on ship hold.

Performs reconciliation of accounts

Ability to gather and interpret the necessary credit information needed to assign an appropriate credit line

Interface with the sales and customer care team in effort to mitigate and resolve all customer disputes, cash flow concerns or any collection issue, which delays timely payment

Provide exemplary judgment and decision making related to daily orders release

Act as a consultant to customers and be prepared and willing to assist with the following deliverables when necessary:

a. Technical product knowledge

b. Pricing

c. Recommendations for other products and/or services

Provides a differentiated customer experience through excellent written and verbal communication

Makes outbound calls to existing customers to maintain relationships and protect revenue as directed

Support sales force efforts by offering recommendations of ancillary products. Inform customers of new products, and product enhancements

Exercises good use of company funds and property within the set guidelines. Maintains an honest and professional attitude as the companys representative at all times

Contributes to a safe working environment by maintaining own workspace and reporting any potential hazards

Shows mastery in Microsoft Office products (Windows, Word, Excel, and Access) and Navison for daily activities

Ability to prepare clear, concise, and grammatically correct correspondence both internally and with customers

Helping to solve problems, manage change and improve efficiency of both the facility, and its customers

Work with clients to help improve their processes and procedures integrating proApp, Design Studio, and Empower into their work systems


B.S degree with two years of college coursework in business, medical terminology, or science desirable.

High School graduate and 3-5 years experience as a customer service representative or

3-5 years experience in the medical field may be substituted for college coursework

Bilingual (Spanish) (preferred)

Mastery of the Microsoft Office Suites

Basic knowledge of accounting terms and transactions

Questions- Reach out to

Resumes are best uploaded in PDF or Word attachments. Applicants that meet the qualifications and skills for this position will be considered and called for a phone interview with me. Always check your spam and/or junk mail for correspondence.

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-11-15 Expires: 2021-12-16

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Accounts Specialist

Kelly Services
Orlando, FL 32806

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