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12 days old

Accounts Specialist

Kelly Services
Orlando, FL 32806
Kelly Services is seeking a Accounts Specialist for a Medical device manufacturer.


+ Pay- $20-$23/hour DOE

+ Mon-Fri 8am-5pm

+ Estimated Start Date- ASAP


Basic Function:


Will be responsible for special portfolio accounts in managing billing, reconciliation and collection, and anything that is related to administrative duties, reports, and resolving issues. Provides best in class customer support by assisting customers with returns while using a consultative approach. Supplement the sales force by providing product and sales support. Act as a contact for specialized customer inquiries for pricing, order follow up, and making recommendations that are in the best interest of our customer and the customers patients.


Responsibilities:


Responsible for maintaining reoccurring revenue for services such as Empower, OPS, proApp, and Design Studio


Run and reviews aging, and identifies the accounts to be contacted


Contacts customers regarding past due balances and or changes in their shipping status


Prepares and reviews accounts with the A/R Manager. Recommends accounts for collections or to be reserved for potential bad debt loss


Collects past due balances via telephone or written requests, which includes but is not limited to final demand letters


Establishes a fair but equitable payment schedule for slow paying customers


Coordinates with customer service and sales the processing of orders for customers on ship hold.


Performs reconciliation of accounts


Ability to gather and interpret the necessary credit information needed to assign an appropriate credit line


Interface with the sales and customer care team in effort to mitigate and resolve all customer disputes, cash flow concerns or any collection issue, which delays timely payment


Provide exemplary judgment and decision making related to daily orders release


Act as a consultant to customers and be prepared and willing to assist with the following deliverables when necessary:


a. Technical product knowledge


b. Pricing


c. Recommendations for other products and/or services


Provides a differentiated customer experience through excellent written and verbal communication


Makes outbound calls to existing customers to maintain relationships and protect revenue as directed


Support sales force efforts by offering recommendations of ancillary products. Inform customers of new products, and product enhancements


Exercises good use of company funds and property within the set guidelines. Maintains an honest and professional attitude as the companys representative at all times


Contributes to a safe working environment by maintaining own workspace and reporting any potential hazards


Shows mastery in Microsoft Office products (Windows, Word, Excel, and Access) and Navison for daily activities


Ability to prepare clear, concise, and grammatically correct correspondence both internally and with customers


Helping to solve problems, manage change and improve efficiency of both the facility, and its customers


Work with clients to help improve their processes and procedures integrating proApp, Design Studio, and Empower into their work systems


Qualifications:


B.S degree with two years of college coursework in business, medical terminology, or science desirable.


High School graduate and 3-5 years experience as a customer service representative or


3-5 years experience in the medical field may be substituted for college coursework


Bilingual (Spanish) (preferred)


Mastery of the Microsoft Office Suites


Basic knowledge of accounting terms and transactions


Questions- Reach out to Alexis.Lugo@kellyservices.com


Resumes are best uploaded in PDF or Word attachments. Applicants that meet the qualifications and skills for this position will be considered and called for a phone interview with me. Always check your spam and/or junk mail for correspondence.


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-11-15 Expires: 2021-12-16

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Accounts Specialist

Kelly Services
Orlando, FL 32806

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