30 days old

AD01 - Client Account Coordinator

Kelly Services
Doral, FL 33166

Full-time - Monday through Friday 8 a.m. - 5 p.m.

Pay Rate: $17/hr.

The Coordinator, Product Certification coordinates the necessary activities required to certify products destined to specific export markets. Serves as a liaison between the Certification Team and Exporters (Clients), addresses Client needs and questions, guides Client requests through the process flow, reviews input documentation and output requirements and Certificate of Conformity (CoC) for accuracy. The Coordinator must ensure high customer satisfaction by ensuring all requests are managed in an expedient and thorough manner.

+ Receives Client service requests, reviews accuracy, completeness and registers them in the processing system.

+ Works with Certification Team to determine product certification requirements based on the destination market.

+ Works with the Client to build product file to be submitted for Certification.

+ Reviews product quality and shipping documents for completeness.

+ Transmits all the relevant documents pertaining to respective contractual requirements to Certification Team for processing.

+ Liaises with the Certification Team to ensure timely processing of the Clients service request

+ Helps resolve client questions, concerns and helps clients find solutions to challenges encountered during Certification process.

+ Responds to customer inquiries and resolves issues of different complexity by finding solutions to challenges encountered during the Certification process.

+ When applicable, monitors product testing and product inspection activities in order to ensure they are expediently carried out and client is informed of status.

+ Generates client billing information and follows up with client for payment once invoice is issued

+ Maintains contact with Client for resolution of discrepancies, requests for additional information, and follows up for missing information to ensure timeliness of approved and or corrected certificate issuance.

+ Complies with Quality Management System procedures, Country Instructions and other relevant instructions, policies and procedures

+ Prepares regular job status report and communicates to Operations Manager

+ Performs other duties as assigned.

+ High school diploma

+ 3-5 years of experience in trade import/export business or product quality management (working under quality systems)


**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2020-09-25 Expires: 2020-10-31

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AD01 - Client Account Coordinator

Kelly Services
Doral, FL 33166

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