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30 days old

AD17 - Insurance Claims Processor

Kelly Services
Nokomis, FL 34275
SERVICE PROCESSORS NEEDED FOR OUR PREMIER CUSTOMER IN VENICE, FL - PLEASE EMAIL YOUR RESUME TODAY



Email resume directly to me at: wendy.dees@kellyservices.com and reference the job "Service Processors"



Full time, temp-to-hire position



8:00 a.m. - 5:00 p.m. Monday - Friday



Pay Rate: $14.00/hr.



**SUMMARY**



Researches disputed orders to determine source of error, correct problems and eliminate future problems by performing the following duties.





**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.





Receives service calls from dealers or homeowners and notes information about problems with company products. Explores potential causes and solutions to problem to avoid service call or Return Merchandise Authorization (RMA), if possible.





Investigates sales orders to determine warranty status of products or other situations where company should be responsible for service or repairs.





Enters information regarding a request for service in computer system. Updates the dealers on the status of service calls and coordinates service calls with the service field reps.





Orders replacement or missing parts, if needed, for service calls.





Communicates with dealers and service representatives to receive information about disputed errors and scheduled service calls and to obtain necessary information to prepare replacement order, if necessary.





Enters replacement orders to correct errors, including information about original order, sales order number, job name and/or purchasing order number, attempt status and reason code.





Prepares and submits orders for reconditioning service for vinyl products under warranty.





Confers with multiple departments within company to resolve customer service issues involved in disputed orders, including Customer Service, Sales, Manufacturing, Production Scheduling, Transportation, Service, Warehouse.



**QUALIFICATIONS**



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.





**EDUCATION and/or EXPERIENCE**



Requires in depth knowledge of:



Products and parts with continual learning



Procedures including shipping procedures, RMAs, production releases and service orders



AS400 computer application for service call entry, order entry, and retrieval



Familiarity with PC-based software, i.e. Microsoft Office



On-the-job training in RVI and Frontier




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-07-13 Expires: 2020-08-20

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AD17 - Insurance Claims Processor

Kelly Services
Nokomis, FL 34275

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