26 days old

AD30 - Administrative Assistant III

Kelly Services
Sarasota, FL 34237

This is a temp-to-hire, full-time position

Hours: 8:00 - 5:00 (Monday - Friday)

Pay Rate: $18.00/hr.


+ Answer phones and reply to inquiries about products and services offered

+ Clarify customer issues and determine best solution to solve problems

+ Open customer accounts by recording the initial customer information into the CRM/Dispatch program

+ Maintain and update customer accounts/records

+ Continually expand knowledge of product and services

+ Quote daily rates to customers for recommended services

+ Manage all in house sales by providing pricing and executing written and signed proposals

+ Forward all executed proposals to the appropriate Office Administrator for invoicing and scheduling

+ Understand the complete process, protocol, and pricing for emergency situation resolution with customers (warranty issues for example)

+ Assign customers to the proper Account Managers

+ Receive internet and website leads and input the initial information into the CRM/Dispatch program

+ Communicate openly with Account Managers and assure leads are passed on to them as they come in

+ Professionally handle incoming requests from customer and ensure that issues are resolved promptly and thoroughly

+ Maintain a balance between company policy and customers requests when making decisions. Always assuring that issues are in the best interest of all parties

+ Stay abreast of new company products, services, initiatives and rebates

+ Strong communication skills are required as you will be speaking to customers via phone, email, social media and face-to-face to resolve customer complaints

+ Keep accurate logs of discussions and correspondence with customers

+ Open and close out all records as needed

+ Oversee, compile and analyze customer service improvement and satisfaction through surveys, customer feedback or focus groups

+ Isolate and identify areas of customer service improvement and implement change

+ Read articles, attend courses or meetings to stay ahead of new customer improvement development

+ Recommend products or services to management by collecting customer information/feedback and continue to analyze needs

+ Act as the "gatekeeper" for the company

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-10-05 Expires: 2020-11-05

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

AD30 - Administrative Assistant III

Kelly Services
Sarasota, FL 34237

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast