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AG34 - Collections Representative

Kelly Services

Kennesaw, GA
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title AG34 - Collections Representative

Jobid US588WDF_BH1429966

Location: Kennesaw, GA, 30160, USA

Description **Key Responsibilities**

+ The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
+ Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
+ Accountable for reducing delinquency for assigned accounts.
+ Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
+ Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
+ Must communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis.
+ Establish and maintain effective and cooperative working relationships with dealers and sales.
**Essential Functions**

+ Weekly and monthly reporting to direct supervisor
+ Monthly Delinquency notices
+ Processing monthly credit memos and the appropriate reporting
+ High volume phone calls to assigned delinquent customers
+ Manage customers on the shutdown report
+ Reconcile customer disputes as they pertain to payment of outstanding balances that are due
+ Provide excellent & considerate customer service to dealers and sales
+ Internal and External customer interface
+ Participate in team planning meetings
+ Meet defined department goals and activity metrics
**Required Skills**

+ 3-5 years High Volume corporate Collections experience.
+ Knowledge of Billing and Collections procedures
+ Accounts Receivable knowledge/experience a plus
+ Strong attention to detail, goal oriented
+ Experience with QuickBooks a plus
+ Commitment to excellent customer service
+ Excellent written and verbal communication abilities
+ Ability to prioritize and manage multiple responsibilities
**Why Kelly** **®** **?**

With Kelly, accounting and finance professionals like you will have access to some of the world’smost respected companies—providing you with challenging, high-visibility projects that can transformyour career. We work with 95 of the Fortune 100™ companies, and more than 3,000 finance and accountinghiring managers rely on us each year to access the best temporary and full-time talent: people likeyou.

Let us help advance your career today.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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