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Air Export Agent

Kelly Services

Torrance, CA
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Air Export Agent

Jobid US1547SS_24806601

Location: Torrance, CA, 90509, USA

Description **Job Description**

Must be able to work a Tuesday, Wednesday, Friday, Saturday, Sunday schedule. (training will be Mon-Fri) and could be an 8am or 9am start time.

Looking for someone who knows the Air Export process from A to Z. Domestic and International processing.

To serve as a point of contact for the customer and documentation processing staff, ensuring operational excellence, high productivity and customer satisfaction.

- Receive and validate customer order

- Issue shipment handling instructions to Document Processing staff

- Issue export documents

- Reserve HAWB number

- Arrange for pick-up/transfer of cargo

- Answer all customer inquires in accordance with the Customer Service Policy standards

- Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e-mail, fax, visit

- Handle and manage all customer contact at file level regarding exceptions

- Serve as a liasion between Document Processing and customer regarding all shipment details

- Provide accurate job costing forecast

- Assist Sales in compiling quotes by providing rates, tariffs, etc.

- Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations

- Ensure export compliance is consistently carried out

- Other duties as requested

- Shipment routing

- Require documents to support export of freight

- Exception handling by consulting with supervisor


- Excellent communication skills

- Strong interpersonal skills to effectively interact with Internal and External Customers

- Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Air Export)

- Knowledge of all Panalpina products

- Thorough and comprehensive knowledge of Panalpia strategy, structure and pricing

- Good judgment skills and ability to make decisions

- Team player


This is a temporary position

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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