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Air Export Agent

Kelly Services

Torrance, CA 90509
Kelly Services
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Job Details

**Job Description**

Looking for someone who knows the process from A to Z. Domestic and International processing.

To serve as a point of contact for the customer and documentation processing staff, ensuring operational excellence, high productivity and customer satisfaction.

- Receive and validate customer order

- Issue shipment handling instructions to Document Processing staff

- Issue export documents

- Reserve HAWB number

- Arrange for pick-up/transfer of cargo

- Answer all customer inquires in accordance with the Customer Service Policy standards

- Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e-mail, fax, visit

- Handle and manage all customer contact at file level regarding exceptions

- Serve as a liasion between Document Processing and customer regarding all shipment details

- Provide accurate job costing forecast

- Assist Sales in compiling quotes by providing rates, tariffs, etc.

- Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations

- Ensure export compliance is consistently carried out

- Other duties as requested

- Shipment routing

- Require documents to support export of freight

- Exception handling by consulting with supervisor


- Excellent communication skills

- Strong interpersonal skills to effectively interact with Internal and External Customers

- Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Air Export)

- Knowledge of all Panalpina products

- Thorough and comprehensive knowledge of Panalpia strategy, structure and pricing

- Good judgment skills and ability to make decisions

- Team player


This does have the potential to be a temp to hire position for this role.

**Why Kelly** **** **?**

At Kelly
Services , we work with the best. Our clients include 95 of the Fortune
100 companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
with Kelly.

**AboutKelly Services** ****

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.
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