21 days old

Air Import Specialist

Kelly Services
Torrance, CA 90509
ESSENTIAL DUTIES Promote positive relationships by ensuring excellent, timely and proactive customer service at all times and in conjunction with other departments and third parties while monitoring the quality of service produced by the team. Assist in establishing detailed procedures that properly represent import processes when necessary. Receive, review and process high-volume and/or complex import transactions for clients, including booking, billing, classifications, processing data through the Company s system and obtaining consular releases as well as other government agency releases as appropriate. Check shipments in the warehouse as needed to ensure that documentation correctly corresponds. Adhere to all domestic and international shipping regulations. Identify transactions and tasks that require special handling, recommend improved processes to management and implement resolutions within assigned scope of responsibility. Identify, investigate and resolve all areas of client concern in a timely and proactive manner. Alert client to special areas of concern or potential problems in the shipping process.

BASIC QUALIFICATIONS: High School Diploma or equivalent education Must be able to multitask and prioritize in a fast-paced environment under tight deadlines. Past customer service experience is required, as work entails extensive phone contact with carriers and other parties concerning the air import process. Utilization of negotiation skills in order to negotiate rates with vendors to secure the best value and best service to maximize profitability. Above average written communication skills to compose complex letters regarding issues and resolutions. Must have the ability to edit and proof business correspondence and reports along with the ability to organize, prepare and assemble documents or reports containing data from several sources. Excellent analytical skills to recognize, circumvent and resolve problem situations. In addition to basic math, must be able to analyze numerical data and understand components and relationships, find patterns and draw conclusions. Ability to use Company-standard software for word processing Word , spreadsheets Excel etc. in order to generate reports, charts and graphs as applicable. Ability to comprehend the full range of freight forwarding services: order management, movement scheduling, customs brokerage, monitor and control services, cost optimization, etc.

PREFERRED QUALIFICATIONS: 2-5 years of previous experience as an Import Agent/Freight Forwarder. 3 years of experience in a role involving extensive client contact. Prior use of CargoWise One software. Familiarity with domestic and international geography including countries and major cities

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2021-03-29 Expires: 2021-04-29

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Air Import Specialist

Kelly Services
Torrance, CA 90509

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