16 days old

IT Application Administrator

Kelly Services
East Lansing, MI 48825
**Application Administrator - IT Professional**

**_12 month contract - Lansing, MI - open to remote or hybrid_**

**Requirements** **:**

+ Technical support experience - troubleshooting and supporting end-users

+ Experience installing different applications in an enterprise level (100+ machines)

+ Excellent problem solving and investigating skills

**Job Information:**

Collaboratively work with other technical teams to configure, update, support, and troubleshoot both internal and third party applications.

Communicate project progress to project sponsors and management in meetings and by making timely updates to the departments ticketing and project management systems.

Provide Tier III technical support in accurately troubleshooting or researching software so that problems are resolved quickly without significant interruption to service.

Support the execution and completion of internal and external audits, including remediating findings and working with vendors to remediate findings.

Plan, document, and execute projects and proposals from conception to implementation.

Implement, test, and maintain integrations between applications and other internal and external applications.

Document/update processes and procedures for supporting applications.

Proactively suggest new techniques and technologies to improve system processes and systems reliability.

Maintains accurate and appropriate change control records.

Plan, prioritize, estimate, manage, and deliver projects and work efforts on time.

Facilitates requirements gathering and documents application solution requirements.

Recommend modifications to business processes and technology to reduce user problems.

Handle application software monitoring, tuning, problem resolution, implementation, configuration, upgrades, and patches.

Provides on-call support on a rotating schedule or as needed for emergency situations, including outside of normal business hours.

Conduct system maintenance during off-hours as required.

Ensure application license and service agreements related to assigned applications are acquired, executed, and renewed as necessary.

Perform other duties and assist other employees, as assigned.

Assist developers, functional leads, and infrastructure team in technical support of applications.

Coordinate new projects regarding application installations and upgrades.

Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people.

Advanced research of applications and current technical trends.

Keep management advised of any on-going problems not being resolved satisfactorily or that prevent the fulfillment of responsibilities.

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2021-09-10 Expires: 2021-10-18

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IT Application Administrator

Kelly Services
East Lansing, MI 48825

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