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Application Analyst

Kelly Services

Los Angeles, CA
Job Code:
Kelly Services
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Job Details

Job Title Application Analyst

Jobid US15TTVT_BH1424848

Location: Los Angeles, CA, 90006, USA

Description **Kelly IT is looking for an Application Analyst for an excellent career opportunity in downtown Los Angeles!**

**Applications Analyst**

In this capacity, the Applications Analyst will:

+ Provide first-level escalation point for the IT Support Center; Provide end-to-end incident resolution;
+ Investigate system and application problems to identify the root cause of the problem and determine possible resolutions;
+ Triage escalated issues and maintains ownership in communication to others if escalation is required;
+ Provide status updates to users, Support Center, IT Management, and in the incident ticketing system;
+ Support department specific applications, thoroughly assess the dataflow and business rules, and accurately document the issues and changes;
+ Create application install packages, and wrapping applications for delivery through a software distribution infrastructure to install on users computer;
+ Test integrated applications against standard image, software compatibility and related utilities and hardware on the production environment;
+ Document and maintain a standard software installation library;
+ Prepare, test, document and deploy application updates to be installed on the systems;
+ Stay abreast of new and existing applications functionalities;
+ Simplify duplicative tasks;
+ Ability to work independently and manage time efficiently;
+ Travel as needed;
+ Work overtime as required; and
+ Handle additional application-related projects as assigned.

+ Expert level in troubleshooting;
+ Strong written and verbal communication skills;
+ Intermediate to advanced knowledge of Windows 7, Windows 8.1 and Windows 10 operating systems;
+ Intermediate to advanced knowledge of Office 2010 and above;
+ General knowledge of scripting technologies (Batch, PowerShell, and VBscript);
+ Intermediate to advanced knowledge of Systems Center Configuration Manager 2012 and above; and
+ Intermediate to advanced knowledge of Citrix Xen 6.5 and above. (Both client and server infrastructure components).
**Please visit the Kelly Career Network for more opportunities!**

**Kelly IT Services is a leading IT staffing firm, providing employers with the best candidates & job-seekers with IT career opportunities.**

**Why Kelly** **®** **?**

With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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