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13 days old

Application Support/Helpdesk Analyst - Lehi, UT

Kelly Services
Lehi, UT 84043
_Kelly IT Resources_ is looking for an **Application Support** **Analyst** for a software company to support a line of software applications used by property insurance industry.



_Title:_ **Application Support/Helpdesk** **Analyst**



_Location: Lehi, UT_



_Client Industry: IT Software_



_Contract/Contract-to-Hire_



_W2 contract with health and 401k benefits_



Shifts/Schedule: Schedule needs may vary. We are primarily looking for _daytime staff_ .



**Day Shifts** : Include a 1-hour lunch; 6A 3P, 7A 4P, 8A 5P, 9A 6P, 10A 7P



**Swing/Grave Shifts** : We prefer that new swing or grave agents begin working during the day for a couple months while we have onsite resources to train and develop their knowledge. Swing and grave shifts do not include a scheduled lunch hour. 2P 10P or 1P 9P (Swing), 10P 6A (Grave)





Our client develops leading IT solutions for causality/property insurers.



Its parent company is a well-known data analytics and risk assessment firm that thrives to provide a business-casual, collaborative environment and offers state-of-the-art resources, advanced technologies, and an excellent benefits package.



**Summary**




+ Provides technical support via telephone, email and chat.

+ Educates customers on the use of products.

+ Assists in testing new and enhanced products.

+ Accurately records and maintains incidents in accordance with department standards.

+ Champions customer issues from feedback stage through delivery of solution.

+ Assists Development and Implementation staff in resolving product issues.

+ Validates and reports customer submitted bug reports.

+ Participates in department team meetings.

+ Assists in special projects and other duties as assigned.



**SKILLS/KNOWLEDGE/ABILITIES**




+ 1+ year experience in a customer support environment, preferably in a high-tech setting.

+ Excellent communication skills, both written and verbal.

+ Ability to systematically and effectively troubleshoot problems while ensuring customer satisfaction within stated service level goals.

+ Excellent customer service skills.

+ Ability to work in a fast-paced environment.

+ Ability to listen effectively and understands the details of a customers issue.

+ Other responsibilities assigned by supervisor or manager.

+ Ability to speak Spanish, French or German a plus.



_Interested in this role? Please feel free to reach out directly_



_Tina Zahradnik, PHR_



_Senior IT Recruiter, Kelly IT Resources_



**_tina.zahradnik@kellyit.com_** _or 720-863-7863_






**Why Kelly** **** **?**



With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.





**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.



Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-01 Expires: 2019-12-02

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Application Support/Helpdesk Analyst - Lehi, UT

Kelly Services
Lehi, UT 84043

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