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21 days old

Application Support Test Engineer

Kelly Services
St Paul, MN 55145
**Application Support Engineer, St. Paul, MN**


Kelly Services is seeking an Application Support Engineer who will support day-to-day activities, providing production support for the Further business applications for one of our top clients St. Paul, MN.


**Length:** 5 Months (Contract W2) (Possibility of extension or conversion


**Type:** Contract W2There is no per diem with this position. There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs. NO C2C, at this time we are not in the position to offer any type of sponsorships or VISA transfers for this position.


**Pay Rate:** $37-$41/hr. (W2)


**Schedule:** CST


**Interview Process:** Virtual


**A Day in the Life:**


+ Provide support for business applications, including performing incident triage, impact analysis, troubleshooting, and root cause analysis for reported issues.

+ Proactively communicate incident status and impact details to both partners and management.

+ Partner with internal teams to resolve issues and escalate issues to appropriate teams when necessary.

+ Create and maintain application support procedures and documentation.

+ Review application changes and perform production certification for acceptance of changes into production status and ensure that changes comply with support and documentation standards.

+ Provide on-call coverage and after hours support as needed; this role will require on-call work one per month, for one week. Hours are flexible but will be based on team needs.


**Requirements:**


+ Person must be eligible to convert without sponsorship; this is a contract role with possibility to convert dependent on the quality of the candidate

+ 3+ years of experience with hands on technical troubleshooting, incident management, and system monitoring experience.

+ 3+ years of experience writing complex SQL queries, performing data analysis, reporting, and making data driven decisions.

+ Strong written and verbal communication skills with the ability to communicate technical information effectively to technical and non-technical stakeholders.

+ Excellent organizational skills with the ability to handle escalated issues and competing priorities while maintaining a sense of urgency.

+ Strong analytical and critical thinking skills with the ability to break down complex problems and develop action plan.

+ Ability to work under pressure and be flexible in fast paced environment.

+ Strong attention to detail and a customer focus.


**Preferred Requirements:**


+ Experience working with and troubleshooting REST APIs

+ Experience testing against use cases

+ Experience with Atlassian tools JIRA and Confluence

+ Knowledge of coding and web development practices

+ General knowledge of AWS cloud platform


**Apply Today!**


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2021-09-03 Expires: 2021-10-04

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Application Support Test Engineer

Kelly Services
St Paul, MN 55145

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