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Assistant VP- Escrow

Kelly Services

Jacksonville, FL
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Job Details

Job Title Assistant VP- Escrow

Jobid US588WNA_BH1428707

Location: Jacksonville, FL, 32232, USA

Description **Job Title:**

Assistant Vice President – Escrow Administration


Loan Admin – Tax and Insurance – Management

**Reports To:**

Vice President

**Job Type:**

Full Time (Direct Hire)

**SALARY RANGE: $65k-72k**

**Position Summary:** The Assistant Vice President of Escrow Administration Manager is responsible for the performance of the Escrow Administration Department by ensuring guidelines are strictly adhered to and for monitoring the department’s daily performance to ensure that all business objectives are achieved.

**Essential Duties and Responsibilities** include the following. Other duties may be assigned.

+ Manages the Escrow Department.
+ Ensures taxes are paid timely on escrowed loans.
+ Monitors the status of taxes and insurance for non-escrowed loans, following investor guidelines for payment, if needed.
+ Ensures loans are analyzed timely and accurately in accordance with RESPA (individual and mass analysis).
+ Ensures all escrow-related research issues are handled in a timely fashion, including inquiries on escrow payments, deletion and establishment of escrow accounts.
+ Monitors outsource vendor relationships to ensure quality of service and adherence to contracts.
+ Prepares and monitors monthly scorecards for adherence to established KPIs.
+ Reviews and approves monthly invoices.
+ Establishes internal controls to reduce clerical errors and customer complaints.
+ Recognizes and recommends operational improvements.
+ Establishes internal controls to reduce errors and customer complaints.
+ Develops and maintains department policies and procedures.
+ Provides coaching, training and development to staff to ensure company and department goals and key performance indicators (KPIs) are met.
+ Measures and documents staff performance, attendance and compliance with job duties, expectations, regulations, guidelines, policies and procedures.
+ Prepares and provides monthly reports to senior management.
+ This position does not work remotely.
**Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:

+ Strong leadership skills with the ability and experience to manage people.
+ Ability to work well under pressure, handle competing priorities and meet deadlines.
+ A high level of confidentiality to protect privacy rights.
+ Effectiveness as a team player.
+ Ability to easily prioritize job duties according to the needs of the company.
+ Strong sense of professionalism and positivity.
+ Strong professional and interpersonal communication skills verbally and through written electronic correspondence.
+ Ability to develop rapport with all levels of associates and establish credibility.
+ Excellent listening skills and the ability to use good judgment.
+ Strong interpersonal/relationship building skills.
+ Ability to work with a variety of people and have coping skills to handle difficult personalities, ranging from coworkers to clients.
+ Problem solving and decision making ability.
+ Ability to produce quality work.
+ Ability to think and solve problems strategically.
+ Advanced analytical skills, ability to analyze problems and provide appropriate solution.
+ Excellent attention to detail.
+ Ability to multi-task.
**Competencies:** To perform the job successfully, an individual should demonstrate the following:

**Business Acumen** - Understands business implications of decisions. Conducts cost-benefit analysis. Displays orientation of profitability. Demonstrates knowledge of market and competition. Aligns work with strategic goals.

**Business Ethics -** Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.

**Change Management** - Develops workable implementation plans. Communicates change effectively. Builds commitment and overcomes resistance. Prepares and supports those affected by change. Monitors transition and evaluates results.

**Leadership** - Exhibits confidence in self and others. Inspires respect and trust. Reacts well under pressure. Shows courage to take action.

**Managing People** - Includes staff in planning, decision-making, facilitating and process improvement. Takes responsibility for subordinates' activities. Makes self-available to staff. Provides regular performance feedback. Develops subordinates' skills and encourages growth. Solicits and applies customer feedback (internal and external). Fosters quality focus in others; Improves processes, products and services. Continually works to improve supervisory skills.

**Planning & Organizing** - Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Organizes or schedules other people and their tasks. Develops realistic action plans.

**Education/Experience:** High school diploma or general education degree (GED) required. Bachelor's degree (B. A.) or higher in business related field from an accredited four-year college or university preferred. Four to ten years related experience and/or training required. At least five years' experience in supervisory or manager role required.

**Language Ability:** Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

**Mathematical Ability:** Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

**Reasoning Ability:** Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

**Computer Skills:** Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook). Previous experience with MSP, Black Knight/LPS and Fiserv preferred.

**Supervisory Responsibilities:** Responsible for the overall direction, coordination and evaluation of their department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

**Travel:** Some travel may be required.

**Work Environment:**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Physical Demands:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to sit while working at a desk, occasionally standing, walking, and using hands to lift and/or move up to 25 pounds. May also climb or balance; stoop, kneel, crouch or crawl. Needs to be able to talk and hear, but no special vision is required beyond the ability to see in order to read..

**Why Kelly** **®** **?**

With Kelly, accounting and finance professionals like you will have access to some of the world’smost respected companies—providing you with challenging, high-visibility projects that can transformyour career. We work with 95 of the Fortune 100™ companies, and more than 3,000 finance and accountinghiring managers rely on us each year to access the best temporary and full-time talent: people likeyou.

Let us help advance your career today.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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