4 days old

Associate Customer Success Manager

Kelly Services
Herman, WI 53050
Kelly Services is currently seeking an **Associate Customer Success Manager** for a privately held company that operates in the prepaid, gift card and payments industries in **Hermon, ME.**

**Job Title: Associate Customer Success Manager**

Location: Hermon, ME 04401

Type: Temp, potential Temp-To-Hire

Length: 12-Months

Est. Start Date: 1/22/20

Schedule: 40 hours/week, 8 hours/day

Pay Rate: $24 - $28 per hour


This role will be the point person for assigned accounts. You will have direct client interaction with and will be responsible for the administration and execution of the Closed Loop gift program for local and regional clients. As an Associate Customer Success Manager, you will be responsible for the day-to-day client support including but not limited to onboarding new partners and maximizing personal portfolio for existing clients. You will lead the launch and implementation within Brick-and-Mortar, Digital, and B2B channels. This position reports into a Sr. Manager of Account Management.

**Primary Duties / Responsibilities:**

Client Service

Provide accurate and timely responses to client requests.

Lead new partner onboardings with Implementation and various platform teams

Lead client conference calls and client-related internal meetings

Account Management

Scrutinize sales forecasts and analyze business performance

Maximize portfolio growth through marketing and identifying expansion opportunities within brick and mortar, digital and B2B channels.

Liaise between cross functional departments such as Customer Service, Settlement, Engineering, and Implementation departments.

Track progress and make strategic decisions on product distribution, including new product setup, product swaps, fulfilment, and product discontinuations

Cross-sell partners on new initiatives that Company secures such as Happy! Card and new distribution outlets.

Reporting, Invoicing, Catalog management and Customer Service

Run custom reports to examine business trends and make recommendations for product growth

Cross functional contact for all back-office issues report, monitor, escalate and resolve

Manage partner catalogs (new content, OOS, etc.)

Partner with CS to ensure that all Clients issues are being addressed within SLAs


Bachelors Degree preferred or equivalent experience.

2+ Years Account Management / Client Services Experience

Proficient in MS Outlook, Word, Excel, and PowerPoint

Comfortable with complex product concepts that are not fully vetted

Ability to effectively communicate with business contacts, peers, and senior management

Excellent written and verbal communication skills

Excellent Organizational skills

Solid ability to prioritize multiple projects on tight deadlines

Demonstrate initiative and ability to make decisions

Problem solving, analytical and critical thinking skills

Proven presentation skills

Experience in mentoring others

Ability to influence cross-functionally

Ability to work in a fast-paced, team-oriented work environment


****Important information** : This position is recruited for by a remote Kelly office, not your local Kelly branch. If you have questions about the position, you may contact the recruiter recruiting for this position **however,** your resume should be uploaded via the **_SUBMIT RESUME_** button included within**

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-13 Expires: 2020-02-13

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Associate Customer Success Manager

Kelly Services
Herman, WI 53050

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