JobWatch

19 days old

Automotive Customer Relations

Kelly Services
Timmonsville, SC 29161
At Kelly Professional & Industrial, were passionate about helping you find a job that works for you. How about this one? Kelly Services is excited to present a **Customer Relations** in Timmonsville, SC. This role will pay $18-$22/hr.


**Knowledge, Skills and Required Abilities (Experience/Qualifications):**


+ Effective time management and maintained focus to prioritize customer requests and resolutions

+ Review brand loyalty while focusing on overall customer satisfaction

+ Provide customers with client position based on facts and gathered information from all involved parties

+ Utilize all negotiation tools and skills to reach a mutually satisfactory resolution to promote repurchase intent

+ Review customer goodwill requests on a case-by-case basis


Daily Tasks:


+ Review, research, assess, manage and resolve product-related cases in a timely and efficient manner

+ Effectively communicate and follow-up with customers, dealerships, field personnel and all levels of management

+ Provide customers with Hondas position based on facts and gathered information from all involved parties

+ Utilize all negotiation tools and skills to reach a mutually satisfactory resolution to promote lifetime owner loyalty.

+ Accurately capture and document customer information to capture the Voice of the Customer and ensure all TREAD coding is accurate and in compliance with TREAD requirements


**Top 3 Required Skills:**


+ Excellent communication (verbal and written) skills

+ Powersports related systems knowledge (warranty, product, field and dealer operations)

+ Proficient in computer systems, Interactive Network (iN), Salesforce (CRRS), CICS and Microsoft Applications (Word, Excel, PowerPoint)


**Desired Skills:**


+ Powersports technical/mechanical aptitude is a plus

+ Knowledge of dealer sales and service operations


**Whats a typical day as a Customer Relations** **? Youll be doing:**


+ Receive incoming phone calls from dealership technicians, document call details, provide guidance on warranty policy, issue detection and diagnosis for repair of Honda powersports products.

+ Respond to TechLine Connect cases in a timely fashion.


**Education/Certification:**


+ High School Diploma or Equivalent (required)

+ BS degree preferred

+ Additional experience required without B.S. degree


**What happens next**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. Not only will you be eligible for this great opportunity, your application will be available to other Kelly recruiters as well.


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-11-10 Expires: 2021-12-11

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Automotive Customer Relations

Kelly Services
Timmonsville, SC 29161

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