1+ months

Automotive Parts Coordinator & Incident Investigation Review

Kelly Services
Murfreesboro, TN 37133
**Automotive Parts Coordinator**

**Murfreesboro, TN**

This position works with Nissan regions dealers in the U.S. and abroad to facilitate the repair of NNA spec vehicles and relays NNAs position to the customer. Determines if repair requests qualify for warranty service. Facilitates Recall/campaign bulletin translation when requested by NNA Regions abroad. Determines procedure needed to escalate parts order. Utilizes multiple tools necessary to forecast ETAs for requested orders. Logs all backorder part ETA requests in order to possibly anticipate future issues. Obtain accident details in reference to the product liability allegation from the customer and document the information in the case. Explain the proper operation of the affected vehicle system to the customer and arrange for vehicle inspections by either Nissan technical personnel or a 3rd Party Service Provider, when appropriate. Receive inspection findings from the product liability section of Nissans legal department by way of product safety engineering, and NNAs position is established.

Collect and closely analyze information submitted from customers, dealers and third-party agencies to initiate and ensure a thorough product liability investigation. Coordinate with aftersales support staff, dealers, attorneys, insurance companies, law enforcement and customers to schedule vehicle inspections. Communicate denial or acceptance of liability confidently on behalf of Nissan North America. Perform repurchase procedures on non-repairable vehicles as needed. Schedule and expedite repairs for allegations that Nissan North America assumed responsibility for. Analyze repair estimates and provide VCAN pre-approval authorization. As necessary, conducts or participates in ad hoc projects related to the Dispute Resolution Team as assigned.

**Minimum Qualifications**

**Job Knowledge and Skill:** Thorough knowledge of automobile mechanical and electronic functions; good general knowledge of dealership service operation. Intermediate computer systems knowledge, proven customer interaction skills, strong verbal and written communication skills, and strong organizational skills. Mastery of the inbound and follow-up functions. Knowledge of the Customer Buyback process.

**Experience** :3-5 years directly related parts and customer handing experience at a professional level preferred.

**Education:** Bachelors degree. Consider equivalent related college or technical courses, seminars and in-house classroom training.

**Computer Skills** : Intermediate knowledge of word processor, intermediate level spreadsheet, Host applications FIXN, NMPS other PC applications, etc. to output routine products with similar, non-creative formats.

*Note- this position is not a virtual work from home opportunity- candidates must be able to work onsite at our office in Murfreesboro, TN on required days.

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2021-08-04 Expires: 2021-09-20

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Automotive Parts Coordinator & Incident Investigation Review

Kelly Services
Murfreesboro, TN 37133

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