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1+ months

Automotive Warranty Inspection Research Specialist

Kelly Services
Raymond, OH 43067
**Kelly Services is now hiring Automotive Research Specialist for our client American Honda Motors in Raymond, OH.**


**Pay Rate:** Starting pay is **$26.00** an hour with a **$1,500** Sign On Bonus


**Hours:** Monday through Friday, hours vary depending on position


**Honda is the Worlds leader in shipping Motorcycle, Auto, Power Equipment and Marina parts across the world.**


**Job Summary:**


+ Review warranty part(s) and supporting documentation for compliance with published policies and procedures. Document and report findings, debit claims if non-compliance confirmed.

+ Support requests and receipt of warranty parts for analysis by Honda North America quality team and their suppliers.

+ Assist with inquiries from dealerships, zone district staff, or other team members pertaining to parts requests and/or receipt details.

+ Perform additional research needed to process request with minimal delay utilizing existing system applications to produce results.

+ Communicate with various teams, dealerships, zone district teams, and other departments and discuss facts relating to claim research results.

+ Provide support to the dealer network and field zone staff inquiries with highest level of service to support return of requested warranty parts; provide resolution with return discrepancies and processing abnormalities (i.e., errors, etc.)

+ Ability to utilize multiple system resources, Lotus Notes, Microsoft base applications; Outlook, Word, Excel, Power-point, Access, Mainframe, web-based applications, etc.

+ Adhere to building and departmental safety regulations and guidelines. Report all safety and work area or equipment concerns.


**Principal Duties and Responsibilities:**


+ Review Market Quality Technical Report and associated part.

+ Review Market Quality/Supplier reports and be able to research multiple resources, gather facts from dealership repair orders, internal databases, and other applications to support of warranty claims.

+ Communicate verbal or written analysis to zone district, dealership, or other team members about the key points of the repair order, repair and part replaced.

+ Ability to have a comprehensive understanding of published policies and procedures and explain to teams outside of the department.

+ Ability to have or become HAZMAT certified and work with part request orders via Lotus Notes Database.

+ Assist parts receiving clerk as volume or absence dictates to administrative tasks.

+ Offload daily deliveries, identify and confirm correct part receipt and documentation, scan/input receipt and route parts to correct location.

+ Research shipment exceptions: missing paperwork, document discrepancies, paperwork missing part, sent wrong location, etc.

+ Research, resolve, and document process errors.


**Qualifications/Skills Required:**


+ Excellent interpersonal skills, client relations, and problem resolution.

+ Basic to intermediate computer proficiencies; Microsoft Office; Word, PowerPoint, Access, Lotus Notes Database, Mainframe, and web-based applications.

+ General automotive systems knowledge.

+ Warehouse and/or auto parts experience.

+ Physical ability to safely and lift packages and parts up to 80 pounds; average weight 8 pounds.

+ Organization, time management, attention to detail, and critical thinking.

+ Knowledge of dealership service operations, warranty administration, internal organization, etc.

+ Good working ability to document and compose reports, computer file creation and maintenance of documents including photographs.

+ Ability to have or become HAZMAT certified.

+ Adjust to workload volume variance while maintaining safety and quality.


**The ideal candidate will possess the following attributes:**


+ Associate Degree, Vocational Degree in Automotive Technology or equivalent combination of education and work experience.

+ Customer service oriented providing world class client satisfaction and value-based service.

+ Safety First attitude for self and fellow co-workers and clients.

+ Professional and responsible with excellent communication skills.

+ Effectively communicate, educate and build relationships with all levels of internal and external clients.

+ Auto dealership experience with Honda and/or Acura preferred.

+ Ability to take and follow directions with attention to detail and quality.

+ Adapt to change and thrive in a fluid environment.


**Education/Experience Requirements:**


+ Knowledge of Automotive Systems and Repair Procedures, Fixed Operations and DMS. Ability to quickly appraise situation, evaluate information, and arrive at decision.

+ Digital camera operation and photo editing and management.

+ Excellent attendance and timeliness.


This position is 40 hours per week and is considered a long-term assignment for a qualified candidate demonstrating consistent, outstanding performance and motivation. Resume and work history required.


\#CB


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-05-20 Expires: 2022-07-09

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Automotive Warranty Inspection Research Specialist

Kelly Services
Raymond, OH 43067

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