20 days old


Kelly Services
Roanoke, VA 24027
**Job Description**

Position Summary:

Receives telephone inquiries and provides information to subscribers, providers, and group administrators regarding their dental benefits. Resolves claim problems, writes up corrections, and watches for claim adjudication adjustments. Returns calls to the providers and subscribers. Enters comments after every all and routes calls to appropriate department for resolution.

Essential Function:

-Answers telephone calls from subscribers, dental providers and group administrators in a courteous and professional manner.

-Provides information to group administrators on eligibility and benefit coverage.

-Issues ID cards.

-Submits claims to Professional Review when the dental office is requesting an appeal.

-Provides names of participating dentists and their office locations to subscribers.

-Explains benefits and frequencies for dental services.

-Explains how a claims was processed and paid.

-Researches claim problems and makes necessary corrections.

-Responds to correspondence.

-Returns calls to providers and subscribers.

-Enters comments after each phone call.

-Routes calls to appropriate department for resolution.

-Explains how appeals can be submitted.

-Makes address changes.

-Other duties as assigned to meet business needs.


Qualifications/ Education/Experience:

-High school diploma or GED equivalent.

-A minimum of one year prior customer service experience.

-Demonstrated PC experience, the ability to use a copier and fax machine.

-Excellent verbal and written communication skills.

-The ability to communicate in a professional manner.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-06 Expires: 2020-02-06

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Kelly Services
Roanoke, VA 24027

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