**Benefits Customer Service Representative- Minneapolis, MN**


**Must be local within a 1 hour radius of Minneapolis, MN.**


**Position Overview:** Provide customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.


Local candidates only, please - must be available to pick up computer equipment in person at the office if working remotely.


**Remote work from home!**


**HELPING PEOPLE - NO WEEKENDS - NORMAL Business Hours**


**Pay:**


+ $18.00/hr

+ $18.75/hr - Fluent in Spanish


Local candidates only, please - must be available to pick up computer equipment in person at the office if working remotely.


**Key Responsibilities**

Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message

Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls

Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements

Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.

Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member

Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information

Maintain and document complete and accurate call and case notes in a professional manner

Regularly participate in team meetings and training

Perform other duties as assigned


**The Requirements**

About YOU:

You are excited to learn new things, have strong computer skills, and are self-motivated to always improve while coming to work every day on-time. You have patience, and the ability to listen and recognize the needs of our client members. You have strong written commination skills, both written and verbal, and are dedicated to well written client notes and instant message communications without the use of slang or emojis. You overcome objections with knowledge, patience, and understanding, and enjoy meeting new people by phone, email, and instant message. Youre comfortable in a remote working environment where the majority of your interactions with peers, supervisors, and managers is virtual. Youre excited at the opportunity to start a career with a top-notch global company!


**Required**

Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way

Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem solving skills

Ability to work in a structured environment adhere to posted work schedule and breaks/lunches, following protocols

High level attention to detail, multi-tasking, and ability to organize work

Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging

Ability to work autonomously in a self-paced, self-motivated team environment

Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat

Ability to understand and follow oral and written instructions

Ability to type 30 words a minute

Experience working in a customer service related field

High School degree required


**The following are a plus**

Associate or Bachelors degree nice to have

Working knowledge of health and welfare and/or defined benefit pension plans

Experience working in a call center environment

Ability to read, write and speak Spanish


**This is a great opportunity to gain valuable working experience** **apply today!**


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.