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1+ months

Benefits Customer Service Representative

Kelly Services
Richardson, TX 75081
Kelly Services is currently recruiting for multiple Benefits Customer Service Representatives for our client, a leading global advisory, broking and solutions company, at their location in Richardson, TX.



***This is not an immediate need, but will be available as soon as the company resumes hiring.



This position pays $15.00/hour and $15.50/hour for those bilingual in Spanish.



**Job Description:**



As a Benefit Customer Service Representative, you will have the rewarding opportunity to help our client members through the enrollment process, and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service. You will start out on one client, and with dedication to our clients, you will be cross-trained to provide assistance on multiple clients. You will spend your day either on the phone or providing assistance through webchat conversations and email. We provide superior service center environment in professional buildings where you will be recognized for your dedication.





**Key Responsibilities:**




+ Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message.

+ Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls.

+ Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.

+ Skillfully explain health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.

+ Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member.

+ Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information.

+ Maintain and document complete and accurate call and case notes in a professional manner.

+ Regularly participate in team meetings and training.

+ You will spend the majority of your time assisting customers.

+ Perform other duties as assigned.





**Skills and Qualifications:**




+ High School Diploma or equivalent required. Associate or Bachelors degree is a plus.

+ Experience working in a customer service environment. Call Center experience is a plus.

+ Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging.

+ Ability to type 30+ words a minute.

+ Working knowledge of health and welfare and/or defined benefit pension plans is a plus.

+ Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills.

+ Ability to work in a structured environment adhering, following protocols.

+ High level attention to detail, multi-tasking, and ability to organize work.

+ Ability to work autonomously in a self-paced, self-motivated team environment.

+ Ability to understand and follow oral and written instructions.

+ Must have excellent attendance and be punctual to work.





**Terms of Assignment:**




+ 4-month, contract assignment: with the possibility of extension. This is a seasonal role; however, we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity.




+ Schedule: Must be available between the hours of 7am to 7pm CST. 40 hours/week during the busy season & overtime when requested. 32 40 hours/week during the off season. No weekends.





**_Important information:_**



_This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position._




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

\#KellyGTS
Posted: 2020-04-24 Expires: 2020-06-15

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Benefits Customer Service Representative

Kelly Services
Richardson, TX 75081

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