19 days old

Benefits Customer Service Representative

Kelly Services
Richardson, TX 75081
**Benefits Customer Service Representative Remote - Richardson, TX**

Provide customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues. This is a remote-work from home opportunity for a call center.

***Must be local within a 1 hour radius to Richardson, TX 75081 area***

**Pay:** $17/hr.

$17.75/hr. if fully bilingual in Spanish



+ Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans

+ Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)

+ Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities

+ Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements

+ Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.


+ Minimum **1-2 years experience in a customer service setting** , at least 2-3 years is preferred

+ Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills

+ Strong computer skills with the ability to navigate multiple software applications

+ Working knowledge of health and welfare and/or defined benefit pension plans a plus

+ Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word)

+ Ability to type 30-40 WPM

+ Ability to work a flexible work schedule (30 40 hours/week with some overtime requested; variety of schedule start and end times between 8am-8pm EST

+ Fluent in Spanish a plus

**Were hiring, and were here to help you figure out what's next.**


\#Mya-RPA_WTW - Call Center Generic

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-09-06 Expires: 2021-10-07

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Benefits Customer Service Representative

Kelly Services
Richardson, TX 75081

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