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Benefits Customer Service Representative

Kelly Services

San Diego, CA
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Benefits Customer Service Representative

Jobid US24R6SC_BH1399267

Location: San Diego, CA, 92108, USA

Description **Benefits Customer Service Representative, San Diego, CA**

" _Use this link to chat with a recruiter now_ : “

**Assessment Required:** Office Grammar/Spelling.

**Pay Rate:** $16.25/hr. (W2- All Inclusive)

**Bilingual (Spanish) Pay Rate:** $16.75/hr. (W2- All Inclusive)

**Duration: 4** Months (Contract W2)

Kelly Services is seeking a Benefits Customer Services Representative to provide customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues for one of our top clients in San Diego, CA.


+ Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans
+ Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
+ Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities
+ Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
+ Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
+ Read and understand client’s plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member
+ Maintain diplomacy and tact while dealing with upset or escalated callers
+ Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
+ Maintain and document complete and accurate call and case notes
+ Respond professionally to customer inquiries/complaints received via phone, email or other communication channels
+ Demonstrate ability to maintain a high level of customer service in a changeable work environment
+ Participate in team meetings and training
+ Possess a cooperative and positive attitude towards customers, internal contacts and team members
+ Perform other duties as assigned

+ Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills.
+ Strong computer skills with the ability to navigate multiple software applications
+ Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word)
+ Ability to type 30-40 WPM
+ Ability to work in a team environment
+ Ability to work in a multi-tasked environment and prioritize and organize work
+ Ability to understand and follow oral and written instructions
+ Must have excellent attendance and be punctual to work.
+ Working knowledge of health and welfare and/or defined benefit pension plans a plus
+ Minimum 1-2 years’ experience in a customer service setting, at least 2-3 years is preferred.
+ Fluent in Spanish a plus
+ Associate or Bachelor’s degree preferred
**APPLY NOW!! Also, feel free to follow up via email to RACS113@KELLYSERVICES.COM** **OR**

" _Use this link to chat with a recruiter now_ : “

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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