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16 days old

Benefits Customer Service Representative

Kelly Services
San Diego, CA 92108
Kelly Services connects talented professionals with opportunities to advance their careers. We currently have an exciting opportunity available as a **REMOTE** **Benefits Representative** located in **San Diego, CA** ! This opportunity is with an industry leading financial services company!


+ Are you interested in working from home?

+ Are you able to commit to a 5-month contract opportunity?

+ Do you live within driving distance to San Diego, CA?

+ Are you able to work an eight-hour shift between the hours of 6:00am-6:00 pm PST, Monday through Friday?


If you answered yes to the questions above, we have an amazing opportunity for you!


Benefits Customer Service Representatives needed in San Diego, CA! Positions start on June 14th and hiring will continue all through summer. Provide customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.


**Pay Rate:** $16.25 per hour and $16.75 per hour (if fully bilingual in Spanish).


**Pay Increase:** Effective **July 5th** Pay Rates will increase to $17.00 per hour and $17.75 per hour (if fully bilingual in Spanish).


***Virtual Interviews AND Remote Work*** GREAT SCHEDULE NO WEEKENDS!


Local candidates only, please - must be available to pick up computer equipment in person at the office if working remotely.


**Responsibilities:**

Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans

Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)

Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities

Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements

Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.

Read and understand clients plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and anticipate the future needs of the member

Maintain diplomacy and tact while dealing with upset or escalated callers

Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information

Maintain and document complete and accurate call and case notes

Respond professionally to customer inquiries/complaints received via phone, email or other communication channels

Demonstrate ability to maintain a high level of customer service in a changeable work environment

Participate in team meetings and training

Possess a cooperative and positive attitude towards customers, internal contacts and team members

Perform other duties as assigned


**Qualifications:**

Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills

Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem-solving skills

High level attention to detail

Strong computer skills with the ability to navigate multiple software applications

Working knowledge of health and welfare and/or defined benefit pension plans a plus

Minimum 1-2 years experience in a customer service setting, at least 2-3 years is preferred

Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word)

Ability to type 30-40 WPM

Ability to work in a team environment

Ability to work in a multi-tasked environment and prioritize and organize work

Ability to understand and follow oral and written instructions


Ability to work a flexible work schedule (30 40 hours/week with some overtime requested; variety of schedule start and end times between 6am-6pm PST)

Must have excellent attendance and be punctual to work

Fluent in Spanish a plus

Bachelors degree preferred


**This is a great opportunity to gain valuable working experience! Apply today!**


**Important Information:**


Please submit your resume to be considered for this position to this job post or directly to **matthsy@kellyservices.com** .


\#SharkDesk


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-05-28 Expires: 2021-07-01

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Benefits Customer Service Representative

Kelly Services
San Diego, CA 92108

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