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11 days old

Bi-Lingual Customer Service Specialist

Kelly Services
Fairport, NY 14450
**Job Description**


Kelly Services is looking for a bi-lingual customer service specialist to join their team!


The Customer Service Administrator provides excellent customer service by, building customer

relationships, insuring order accuracy, applying reasoning and negotiating skills, and paying attention to detail. The Customer Service Administrator is the main point of contact for the customer, and must be able to project a professional, prompt, and friendly personality by phone and email. The Administrator serves both the company and the customer by advocating for the customer and providing a world class experience


1. Communicates directly with customers to provide world class customer service.

2. Enters, maintains, and processes customer orders into the Order Entry system

3. Works with customers by phone and email, taking orders, responding to price and delivery

questions, and answering product related questions.

4. Works with application engineering team to verify we are sending the right product and the order makes sense.

5. Follows up with customers regularly to make sure we are meeting their needs.

6. Verifies production dates and enters information into the scheduling system.

7. Edits all orders, checking information such as addresses, transportation methods, quantities and weights, dimensions and insurance charges.

8. Maintains customer master lists and forecast reports.

9. Generate and distribute various reports daily.

10. Must be a strong team player.

11. Performs duties in accordance with quality standards

12. Maintains work area in accordance with established housekeeping procedures to ensure a safe and clean work environment.

13. Performs such similar, comparable or related duties as may be required, such as providing

occasional back-up for reception duties as needed.


Apply online or call 585-461-1640


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-06 Expires: 2020-02-06

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Bi-Lingual Customer Service Specialist

Kelly Services
Fairport, NY 14450

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