1+ months

Bilingual Customer Care Coordinators - Lewisville, TX

Kelly Services
Lewisville, TX 75029
Kelly Services is currently seeking a few **Bilingual Customer Care Coordinators** for one of our top clients in **Lewisville, TX.**

**Pay Rate: $16.00/Hr**

**Schedule: Monday through Friday 7AM-3:30PM, 7:30AM4PM & 8AM-4:30PM (flexible to work any and all shifts)**

**Training 8AM - 5PM**

**Duration: 6 months**

**Anticipated start date: 10/2019**


Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution

Responsible for reporting Adverse Events within the required timeframe

Responsible for handling approximately 25 - 40 inbound calls per day with ability to determine needs and manage accordingly

Create and complete accurate referrals and applications and keep updated on policy or procedural changes

Resolve patient's questions and concerns regarding status of their request for assistance

Enter detailed information into company proprietary software while conversing via telephone

Place outbound phone calls for patient follow ups or confirmations

Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller

Interact with the patient referral sources to process new applicants

Steward patient accounts from initial contact through final approval/denial

Process all patient applications in accordance to set policy, procedures and PHI compliance


High School Diploma/ GED

Bilingual (English & Spanish)

2-4 years call center/healthcare experience

Experience should include knowledge of practices and procedure commonly used in a call center or customer service environment

Primary job functions do not typically require exercising independent judgment

Manage a high level of productivity

Ability to multitask while conversing

**Why Kelly?**

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

As a Kelly Services candidate you will have access to numerous perks, including:

Exposure to a variety of career opportunities as a result of our expansive network of client companies

Career guides, information and tools to help you successfully position yourself throughout every stage of your career

Access to more than 3,000 online training courses through our Kelly Learning Center

Weekly pay and service bonus plans

Group- rate insurance options available immediately upon hire*

**Let us help advance your career today.**

*Available for purchase and administered by a designated third-party vendor

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, and Gender Identity, and is committed to employing a diverse workforce.


**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.


Posted: 2019-10-09 Expires: 2019-12-09

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Bilingual Customer Care Coordinators - Lewisville, TX

Kelly Services
Lewisville, TX 75029

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