29 days old

Bilingual Customer Service Rep

Kelly Services
Dallas, TX 75219
Kelly Services has an immediate need for bilingual Customer Care Representatives (called EVV Agents: Electronic Visit Verification) to join a top home healthcare client. **_This is a remote, contract opportunity._** You will be able to work from home as long as you have the following:

1. **High speed internet**

2. **A quiet/distraction free area to work**

We have multiple openings to start ASAP. The ideal candidate will be **_bilingual English/Spanish_** and have **_healthcare experience._** You will be assisting the home health Care Partners with any questions or inquiries they may have.

Schedule: 5 days per week, including weekends. Weekday hours are 9-6 CST, and weekend hours are 8-5 CST. You are expected to work 5 days a week (any combination) and will have 2 days off per week. If you do not live in Central time, you would be expected to work the hours in CST.

Type of role: Contract opportunity for minimum 3-6 months. Top performers can be offered a conversion into a permanent role.

**Pay rate:**

+ **$16/hr for non-bilingual**

+ **$17/hr if you are bilingual English/Spanish**

Job Summary:

The EVV Agent is responsible for the communication with the Client and Care Partners and documentation of information to resolve open shifts through the Electronic Visit Verification software.


1. Contact Clients and Care Partners to resolve unverified shifts in the Electronic Visit Verification (EVV) software system.

2. Record the proper reason code and comments into the visit as required by state regulations.

3. Communicate any changes or updates received from clients and/or Care Partners to the appropriate branch staff.

4. Support and assist Care Partners with downloading the mobile phone application, training on AutoLink guidelines and educate on current EVV bonus structure

Please apply now. For a more immediate response, please email your resume and the role youre interested in to Gabby at ****

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-11-08 Expires: 2021-12-09

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Bilingual Customer Service Rep

Kelly Services
Dallas, TX 75219

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