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Bilingual Customer Service Representative

Kelly Services


Location:
Wilmington, DE
Date:
04/25/2018
2018-04-252018-05-24
Job Code:
US41ALSA_BH1426241
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Bilingual Customer Service Representative

Jobid US41ALSA_BH1426241

Location: Wilmington, DE, 19806, USA

Description Kelly Services, industry leader in workforce solutions, has an exciting **temporary to hire** opportunity for a **Bilingual- French** **Customer Service Specialist** in **Wilmington, DE** ! Our client is a leading corporation that has an immediate need for a business professional that will assist with day to day operations.

**Bilingual Customer Service Representative** **– Wilmington, DE**

**Pay Rate: $13.90/hr**

**Hours: 8am-5pm (Monday-Friday)**

**Job Summary**

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

**Major Duties and Responsibilities**


+ Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
+ Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
+ Refer unresolved customer grievances to designated departments for further investigation.
+ Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
**Qualifications**


+ Bilingual- French
+ Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
+ Ability to work independently and manage one’s time.
+ Ability to accurately document and record customer/client information.
+ Previous experience with computer applications, such as MS Outlook or data entry software.
**Why Kelly®?**

At Kelly Services®, we work with the best. Our clients include 97 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

**About Kelly Services®**

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com at http://www.kellyservices.com/ and connect with us on Facebook at https://www.facebook.com/kellyservices , LinkedIn at http://www.linkedin.com/company/kellyservices and Twitter at https://twitter.com/kellyservices .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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