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Bilingual Customer Services - Collections

Kelly Services

Lakeland, FL
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Bilingual Customer Services - Collections

Jobid US2023BV_24700451

Location: Lakeland, FL, 33806, USA

Description **Job Description**

Do you love Customer Services? Well, if you like working with customer we are seeking great bilingual (English and Spanish speaking) Customer Services Rep with Collections/Customer Service work experiences.

if you are Bilingual & Responsible able to work withing a collection dept. at our customer site in Lakeland, FL area. Apply TODAY!

Summary of Job Opportunity -

All candidates are assigned accounts to secure payment according to our customer-s guidelines/in compliance with the Fair Debt Collections Practices Act (FDCPA). Provided thorough, efficient and accurate account updates on computer files for each call made or received. Serves the customers of the Patient Account Center by making outbound telephone calls/receive inbound telephone calls with a focus on call quality, FDCPA adherence, call flow and final disposition of the accounts assigned.

Please submit all resume online or by email to or

If you have any further questions contact Tel: 863-688-4141.



A. Essential Duties and Responsibilities

- Receives payment and ensures proper posting to appropriate customer-s accounts

- Locates and monitors overdue accounts using the billing system

- Records information about financial status of customers and the status of collections efforts

- Notifies customers of delinquent accounts with the attempt of collecting outstanding amounts

- Arranges for debt repayment or establishes a repayment schedule based on the customer-s financial situation

- Negotiates credit extension when necessary

- Records/updates patient personal accounts where necessary with contact information

- Completes a Skip Trace on customers that are not responding to collection efforts Confer with customers to determine reasons for overdue payments and review the terms of sales, service and financial obligations

- Forwards delinquent accounts too collections department or legal when customers fail to respond to collection efforts

- Complies with applicable laws and regulations; including but not limited to HIPAA

- Performs diligence in securing all company information, including but not limited to company and patient information

B. Other Duties and Responsibilities

- Conforms to all collections policies compliance standards by using relevant information or judgment to determine whether events or processes comply with laws, regulations or standards.

- Suggests/recommends alternate processes to Collection Supervisor to enhance overall departmental efficiencies

- Obtains a general overview of all other departments in order to communicate effectively within the departments

C. Supervisory Responsibilities

- None


Our customer is a national leader in providing home medical equipment, respiratory equipment and services and home sleep testing and treatment. More than 3,000 employees in our customer employee and family of hometown companies contribute daily to the very best in professional patient care and outstanding service through hundreds of locations across the United States of America.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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