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Bilingual Customer Services Representatives

Kelly Services


Location:
North Richland Hills, TX
Date:
04/23/2018
2018-04-232018-05-22
Job Code:
US5721SW_24766002
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Bilingual Customer Services Representatives

Jobid US5721SW_24766002

Location: North Richland Hills, TX, 76180, USA

Description **Job Description**

These are bilingual positions for Korean bilinguals and Mandarin bilinguals

Excellent company located in the North Richland Hills area.

This position is responsible for scheduling timely and accurate appointments for multiple facilities and physicians offices. It will also include extended periods of time logged into the phones, handling multiple call types and providing excellent customer service while adhering to the company's core values.

Essential Duties & Responsibilities:

Accesses account files, takes information and processes information.

Accurately enters alpha and numeric data via computer keyboard into an automated system.

Attends recurrent training sessions to ensure the client knowledge is current.

Answers incoming telephone calls, responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner.

Asks appropriate questions and gathers information to determine customer needs.

Assist training department in development of training documentation and assist where appropriate in internal training.

Demonstrate the ability to handle complex situations.

Demonstrate the ability to display empathy and compassion.

Schedule appointment based on very specific qualifications and requirements.

Use critical thinking skills to identify patient needs based on caller-s symptoms.

Use keyboarding to enter data into database, timekeeping and quality systems.

Communicate effectively and professionally with internal and external contacts in both verbal and written forms.

Demonstrate established customer service behaviors and standards by treating all patients, clients and front office personnel with courtesy, dignity, respect and professionalism.

Document all call information that pertains to a successful resolution of the call; this includes troubleshooting steps, final problem resolution, or any desired action taken by members of the escalation groups.

Demonstrate the ability to access and navigate through multiple applications.

Supports and demonstrates ongoing commitment to quality principles.

Demonstrate the ability to multi-task and use critical thinking skills to resolve client and caller issues in an effective and efficient manner.

Ability to withstand extended periods of time logged into the phone.

Assists with call back projects as needed.

Supports other business needs as required.

Accesses account files, takes information and processes information.

Accurately enters alpha and numeric data via computer keyboard into an automated system.

Attends recurrent training sessions to ensure the client knowledge is current.

Answers incoming telephone calls, responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner.

Asks appropriate questions and gathers information to determine customer needs.

Assist training department in development of training documentation and assist where appropriate in internal training.

Demonstrate the ability to handle complex situations.

Demonstrate the ability to display empathy and compassion.

Schedule appointment based on very specific qualifications and requirements.

Use critical thinking skills to identify patient needs based on caller-s symptoms.

Use keyboarding to enter data into database, timekeeping and quality systems.

Communicate effectively and professionally with internal and external contacts in both verbal and written forms.

Demonstrate established customer service behaviors and standards by treating all patients, clients and front office personnel with courtesy, dignity, respect and professionalism.

Document all call information that pertains to a successful resolution of the call; this includes troubleshooting steps, final problem resolution, or any desired action taken by members of the escalation groups.

Demonstrate the ability to access and navigate through multiple applications.

Supports and demonstrates ongoing commitment to quality principles.

Demonstrate the ability to multi-task and use critical thinking skills to resolve client and caller issues in an effective and efficient manner.

Ability to withstand extended periods of time logged into the phone.

Assists with call back projects as needed.

Supports other business needs as required.

Additional specifics about job requirements, project, etc.:

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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