26 days old

Customer Support Representative

Kelly Services
Longview, TX 75601
Kelly Services is hiring a Customer Support Representative in Longview, Texas.

Title: Customer Service Representative

Location: Longview, Texas

If you would like to be considered for this position, please respond back with your current resume and contact information to .

Job Overview: The Customer Service Representative s primary responsibilities are intercepting phone calls for all clients, assisting patients with questions related to their bill, and collecting payments.

Responsibilities and Duties:

+ The Customer Service Representative will effectively and professionally ensure appropriate and timely resolution of all telephone calls.

+ Ensure maximization of collections through diligent and timely monitoring of all calls.

+ Comply with established protocols, standard practices, and regulatory compliance programs.

+ Comply with HIPAA and Federal and state debt collection regulations in all communications.

+ Assist with work between calls, including but not limited to: ECS rejection reports, returned mail, address corrections, insurance verification, etc.

+ Other duties as assigned.


+ Knowledge and experience in all aspects of medical billing and collections.

+ Excellent understanding of medical practice management.

+ Strong knowledge of third-party insurance, Medicare and Medicaid programs and regulations.

+ Knowledge of, and willingness to learn billing software, and other programs.

+ Ability to communicate effectively by phone and in writing in a professional manner.

+ Ability to problem solve both independently and as part of a team.

+ Personal integrity and commitment to mission, values, and provision of services.

+ Ability to follow standard operating procedures.

Education and Qualifications:

+ Minimum High School Diploma.

+ Strong communication skills, both verbal and written.

+ 2+ Years in a Customer Service Role is preferred.

+ Must have strong interpersonal skills and ability to work well with individuals at all levels.

+ Strong organizational skills and detail oriented.

+ Must work efficiently under deadlines in a fast-paced environment.

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2022-05-02 Expires: 2022-06-16

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Customer Support Representative

Kelly Services
Longview, TX 75601

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