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27 days old

Bilingual French Customer Service

Kelly Services
Jacksonville, FL 32232
Kelly Services is hiring a Bilingual French Customer Service Representative for a global medical device company in Jacksonville, FL.



Duration: Long-Term Temporary contract



Call Center ** FRENCH Bilingual **Customer Care Specialist***



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LOCATION: Deerwood / Baymeadows Jacksonville, Florida



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PAY RATE: $17.50 per Hour



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WORK HOURS: 9:00 am 6:00 pm (with overtime as needed)



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WORK SCHEDULE Monday Friday



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WORK ENVIRONMENT: Call Center



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DURATION OF ASSIGNMENT: Full time - 2 Years



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ESSENTIAL FUNCTIONS:



Enter orders received from customers via phone or fax to the order entry system according to established customer service procedures while maintaining departmental standards. (75%)



Serve as an essential link between customers and various internal departments such as Sales, Marketing, Customer Financial Services, Customer Relations and Distribution. (5%)



Provides resolution to customers inquiries, returns and feedback utilizing the appropriate system and other related material. (10%)



Share team responsibilities and support team functions, (i.e., technical, call quality, project teams) (5%)



Performs other related duties as assigned by management. (5%) __________________________________________________________



**VOLUME OF UNIT MEASURE OF JOB DUTIES**



High volume telephone calls per day



5-10 emails per day



4 to 8 hours per month for training.



2-3 hours meeting time per week.



5 -10 documentation records per day, including tracers.



5 phone mail messages per day.



7.5 hours system time per day.



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**QUALIFICATIONS**



Demonstrate effective written and oral communication skills.



Team player with strong, professional interpersonal skills.



Proven effective organizational skills.



Ability to perform in a fast paced, changing environment while meeting and or exceeding established performance measures.



Proven PC skills to include Microsoft Suite product



Proven effective problem-solving skills.



Strong interpersonal and organizational and multi-tasking skills.



Strong organizational skills, time management, multi-tasking skills



Must be a team player and be able to work with minimal technical supervision.



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MINIMUM REQUIREMENTS:



Fluent in French: speak listen write



Fluent in English: speak listen write



High School education or equivalent



3+ years call center experience



Strong Data entry skills (10 key by touch) Typing and Outlook



Listen to a caller in French, type/translate into English - requirement.



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*** Send email with updated resume in word format to be considered:



Mirv350@kellyservices.com



Send your current- Up to Date - resume in a word document to: mirv350@kellyservices.com



Subject line: CSR French, full name and phone number



*** Include in the email a Brief summary of your Call center phone experience and 3 reasons why you would be the best person for this position.



If new to Kelly Services, created a Kelly profile today.



www.kellycareernetwork.com at http://www.kellycareernetwork.com/








**Why Kelly** **** **?**



At Kelly Services, we work with the best. Our clients include 95 of the Fortune 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.




**AboutKelly Services** ****




As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .



Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Posted: 2020-07-13 Expires: 2020-08-27

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Bilingual French Customer Service

Kelly Services
Jacksonville, FL 32232

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