27 days old

Bilingual Inbound and Outbound Customer Service Representative Spanish

Kelly Services
Largo, FL 33778
**Time for something new? Tired of sitting at the same, old desk? Then read on!** Kelly Professional & Industrial is looking for an Experience Bilingual (Spanish/English-only) Inbound/Outbound Customer Service Representative four our client's warehouse-office. Our client specializes in glass manufacturing in Largo, FL. Candidate must be bilingual in Spanish (oral and written). If youre ready to make a change, were ready to help.

This is a possible temp-to-hire position for about 6-months (through February 2022) and eligible for Kelly Services Contractor perks such as Medical, Dental, Vision coverage through the ACA compliant healthcare plan while working through Kelly Services.

Pay rate: **20.00 per hour** ; projected start date is August 30th. Position will be on site and the contract is open to possible temp-to-hire, evaluated in February 2022.

Schedule: This is a full-time (35-hours a week), hours are 8:30am-4:30pm, Monday-Friday; some overtime may be required.

**Job duties include** :

Receive, investigate and respond to all customer inquiries regarding shipments, products, and complaints. Interact with customers in a positive, friendly manner that ensures high customer retention. Input phone/fax orders and relative data into the computer by performing the following duties:

Essential Responsibilities of the Position (includes the following; other responsibilities may be assigned):

Actively participates in the Quality Improvement Process by processing customer warranties and complaints and helping bring clarity for the issues which need to be addressed by the Quality and Operations Teams.

Acts as customer support for the Latin American market which encompasses Mexico, Central America and South America.

Responsible for ongoing service, support and administration of all Computer Cut related activities (orders, billing, etc.).

Talk with customers by phone concerning orders, returns and shipments and provide product information on claims, processes and warranties.

Receive & input orders and ensure they are filled in an accurate and timely manner.

Call customers when necessary to advise shipment delay and/or information necessary to process orders. Answer product availability questions; suggesting information about other products and services. Follow through on customer requests as needed.

Arrange transfer of inventory from other Service Centers as needed. Initiate tracers with carriers.

Make changes to or cancel orders/backorders.

Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).

Initiate file maintenance for corrections to computers customer file. Perform clerical duties such as filing invoices.

Fill out forms, determine changes for service requested.

Provide assistance to other service centers as the need arises. Respond to questions about their orders and shipments.

Handle all customers in a professional manner.

Obtain customer feedback information.

Adhere to all company policies and procedures.

Perform other duties as assigned by senior management.

**Job requirements** :

High School Diploma (or GED) is required. Associate's degree is preferred.

2-4 years of previous call center experience; SAP software experience strongly desired.

Strong Attention to Detail and Data Entry experience

Ability to frequently bend, kneel, reach, and sit or stand for long periods of time

Ability to lift and carry up to 50 pounds as needed


If interested in this position, please apply online through, CareerBuilder, or the Kelly Career Network (KCNi). If you would like to follow up to your application, please allow for 24-hours to process, and then reach out to the National Corporate Recruiter, Bryan Jones via email at .

Why Kelly?

With Kelly, youll have access to some of the worlds highest-regarded scientific organizationsproviding you with opportunities to work on todays most challenging, research-intensive, and relevant projects. Our connections can lead you to innovative scientific pursuits youll be proud to help advance. We work with 99 of the Fortune 100 companies and found opportunities for more than 11,000 scientific professionals last year.

As a Kelly Services employee, you will have access to numerous perks, including:

Exposure to a variety of career opportunities as a result of our expansive network of client companies

Career guides, information and tools to help you successfully position yourself throughout every stage of your career

Access to more than 3,000 online training courses through our Kelly Learning Center

Weekly pay and service bonus plans

Group- rate insurance options available immediately upon hire* *Available for purchase and administered by a designated third-party vendor

Let Kelly fuel your careerconnect with us today!

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, and Gender Identity, and is committed to employing a diverse workforce.


**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-08-23 Expires: 2021-09-23

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Bilingual Inbound and Outbound Customer Service Representative Spanish

Kelly Services
Largo, FL 33778

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