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10 days old

Bilingual Spanish Customer Service Representative

Kelly Services
Torrance, CA 90509
**Spanish Bilingual Customer Relations Representative $20.00 to $22.00 hr.**


Our client Health Care Products Distributor. is looking to hire Bilingual Spanish Customer Relations Representatives. The customer service reps are the front-line to the customers and outside parties.


The customer service reps are responsible for interacting with customers and outside parties primarily by phone in order to solicit orders for goods or services, promote the Auto-ship program and other Company promotions.



**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

**INBOUND REPS:**


Reps can be crossed trained to handle Inbound and Outbound Calls


Primarily answers inbound calls from customers/auto-ship customers and provides

information or service to customers regarding product, pricing, inventory, and shipment inquiries via prepared

scripts (tag lines) to support all customers and works with the customer in an effort to keep them on the

auto ship program.


+ Interacts by phone with outside parties to solicit orders for goods or services, collect information or conduct follow-up

+ Conducts calls to provide customer satisfaction and promote the Auto-ship Program.

+ Up-sells/cross-sells on all calls and/or solicits sale of new or additional services and/or products.

+ Resolves customer issues while on the phone with caller. If unable to resolve issue immediately, courteously transfers to the appropriate person for resolution or follow-up.

+ Responsible for customer account management and maintenance which includes duties such as but not limited to researching order to correct any discrepancies, data entry of detailed notes into customer's file, adjusting complaints concerning billing or service rendered, and referring complaints of service failures to designated personnel for follow up.

+ Answers product, pricing, inventory and shipment inquiries from customers while adhering to company standards, scripts, and taglines.

+ Makes outbound calls to customers as assigned to recover credit card information or update payment information to process orders that have been held from shipment.

+ Implements strategies as directed by leadership and management team to minimize Auto-ship cancellations and encourage good health to customers.

+ Implements department plans and strategies to retain customer loyalty and maintain high customer retention rates.

+ Meet outlined goals per Standard of Conduct, which includes achieving a minimum number of auto-ship sign-ups and upsells, maintaining customer retention levels as outlined, and completing minimum call time standards.

+ Completes forms, determines charges for services requested, and prepares change of address records.

+ Communicates with other departments to ensure customer satisfaction

+ Attends weekly or scheduled Customer Relations meetings and/or activities

+ Other projects and responsibilities may be added at the company's discretion.


**QUALIFICATIONS**


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


**EDUCATION and/or EXPERIENCE**


High school diploma or equivalent preferred. Previous experience in a Customer Relations environment, or

previous sales and/or customer service experience required.


**LANGUAGE SKILLS**


Ability to read, comprehend, and interpret documents such as scripts, taglines, information stored in customer

database, simple instructions, short correspondence, and memos in both English and in Spanish. Ability to update information stored in the customer database, notating customer files in appropriate detail professionally and accurately. Use of proper grammar, punctuation, tone, and active listening skills is

essential in all forms of communication in both English and in Spanish.


**MATHEMATICAL SKILLS**


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions,

and decimals. Ability to recognize patterns or errors when reviewing numerical data.



**REASONING ABILITY**


Ability to apply common sense understanding to carry out instructions furnished in written or verbal form.

Ability to deal with problems as they arise by researching and communicating potential solutions, as

necessary. Ability to use good judgment when addressing company and/or customer concerns.


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-28 Expires: 2021-05-29

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Bilingual Spanish Customer Service Representative

Kelly Services
Torrance, CA 90509

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