20 days old

Bilingual Technical Support (Spanish)

Kelly Services
Medley, FL 33166
Kelly Services is looking to hire a Bilingual (Spanish/English) Help Desk Technician for one of our top clients. This is a DIRECT HIRE/ permanent placement opportunity and is offered in Miami FL

Compensation: $45,000-50,000 annually plus a full benefits package.

Standard hours Monday-Friday 8:30-5:00pm (Occasional Over time is offered)

Fully Onsite in Miami (33166)

Excellent benefits from day one, including:

+ 401(K) Retirement Saving Plan (Match 50% on the 6% annual salary)

+ Health, Dental and Vision insurance

+ Life insurance

+ Paid holidays (PTO Days = 14)

+ Paid time off

+ Other benefits

**Primary Responsibilities**

**Please note this a bilingual position** Ability to communicate (speak, read and write) effectively in English Advanced level and Spanish at an Intermediate to Advanced level in a business environment

This position is primarily responsible for providing support to end users on a variety of issues (PC, printers, hand-held devices, peripherals, software, network and wireless issues). To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Three (3) years of recent experience in desktop and network support.

Proficient with computer software and hardware installation, upgrades and repairs

Proficiency at intermediate level of Microsoft applications (minimum in Microsoft Windows 10)

Proficient with Office 365

Proficiency with iOS and Android devices

Ability to communicate (speak, read and write) effectively in English Advanced level and Spanish at an Intermediate to Advanced level in a business environment

High School diploma or equivalent

Ability to respond to emergency calls 24 x 7

Ability to analyze and solve problems in a constantly changing environment

Ability to think logically and follow procedures and instructions

Self-starter with ability to perform under pressure and excellent time management skills

Ability to establish and maintain effective working relationships with fellow employees and other individuals s/he may have to contact in order to perform her/his job

Ability to move across the different locations within the Terminal facilities in all weather conditions, including driving golf carts

Responds to telephone calls, e-mails and personnel requests for technical support of all domestic and international offices.

Documents and tracks each issue (in incident/problem management system), and escalates issues that require more advanced research and troubleshooting.

Install, test and configure new workstations, peripheral equipment and software.

Manage PC setup and deployment for new employees using standard hardware, images and software.

Installs new equipment and software and removes old equipment. This may include lifting heavy equipment (PCs, printers, etc.) as well as boxing the equipment and transferring to warehouse for storage

Supports and troubleshoots problems with wireless devices

Participate in department rotating schedule to provide after-hours end-user support.

Receiving of packages and other equipment associated with Daily MIS procurement


**Why Kelly** **** **?**

The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ) is one focus within the full array of Kelly Services workforce solutions.

Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.

The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.

**AboutKelly Services** ****

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit and connect with us on Facebook ( , LinkedIn ( and Twitter ( .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. (
Posted: 2022-05-06 Expires: 2022-06-06

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Bilingual Technical Support (Spanish)

Kelly Services
Medley, FL 33166

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