15 days old

Billing Analyst

Kelly Services
Cupertino, CA 95015
**Billing Analyst**

**Location** : Cupertino, CA

**Schedule** : Monday - Friday

**Type** : Contract

**Duration** : 6-months

**In this role you will:**

In this position the candidate initiates and manages complex wireless billing audits, defines wireless optimization recommendations, conducts vendor contract analysis, benchmarks wireless rates, ensures quality control, and performs inventory management. In addition, supports the end-to-end billing process, including all related end user billing inquiries and performs workflow through a ticketing system. The candidate shall have the ability to solve simple to complex wireless issues for internal customers at all levels of the organization by following established practices and procedures. The position requires strong problem-solving, analytical, verbal and written communication skills, as well as having demonstrated ability to collaborate effectively with wireless providers and inspire action and problem resolution. This is a high-volume transaction environment that requires great attention to detail and superior analytical skills.

**We'd love to hear from you if:**

+ BS/BA degree (or equivalent work experience)

+ **Minimum of 6 years' experience in Wireless Expense Management**

+ **Strong understanding of AT&T, Sprint, T-Mobile, Verizon billing terminology,** concepts and practices including services, taxes, fees, and contractual terms

+ Demonstrated business acumen and the ability to apply financial expertise to carrier contracts and invoices

+ Knowledge and understanding of financial oversight and management including billing, accruals, allocations, budgeting, and forecasting

+ Experience in handling large accounts with more than 100,000 lines of service across multiple carriers.

+ Experience working with a case/ticket management system

+ Ability to analyze, troubleshoot iOS devices and resolve issues of varying complexity with minimal supervision

+ Ability to effectively prioritize tasks and work load to ensure all deliverable's and expectations are met or exceeded

+ Ability to work under pressure and handle high work volume

+ Ability to effectively work cross functionally with carrier vendors, key users, other organizations and finance

+ Must possess the ability to systematically push the carrier for results and to recognize when issues need to be escalated to the next level

+ Ability to gather and analyze customer information from carrier portals and account reps in order to provide resolution and/or make recommendations

+ Ability to develop presentation level graphics that illustrate and emphasize the business issue, both historical and trend

**MUST HAVE Key Skills:**

+ Advanced Excel skills

+ Intermediate to advanced SQL, Tableau, Keynote, Numbers or Word and PowerPoint skills

+ Excellent customer service skills

+ Ability to communicate clearly and effectively in English

+ Extreme attention to detail, data accuracy quality of output and a strong ability to multi-task

+ Superior analytical, decision-making and problem-solving skill

+ International billing experience

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. At Kelly Finance & Accounting, our experts will connect you with great opportunities at premier companies where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-06-26 Expires: 2020-07-27

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Billing Analyst

Kelly Services
Cupertino, CA 95015

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