12 days old

Biological Technical Support Specialist-

Kelly Services
Manassas, VA 20110
Kelly Services has been providing outstanding employment opportunities to the most talented individuals in the marketplace. We are proud to offer a **temp-to-hire** opportunity to work as a **Associate Technical Support (within Science)** located in **Manassas, VA** .

**Shift:** Hybrid shift, Monday-Friday; must be local for training as well (onsite in Manassas site)

**Associate Technical Services Specialist Job Description**

**Position Summary:**

The Associate Technical Services Specialist supports customers via various communication channels. They are the first point of contact in providing technical product support and they troubleshoot basic technical product-related issues. They assess the nature of the problem and escalate issues when necessary.

The Associate Technical Services Specialist is responsible for maintaining accurate customer information and keeping a log of any product issues. Their work is routine in nature and they typically reference transcripts and manuals to recommend solutions. They work within standard practices and procedures to analyze situations or data from which answers can be readily obtained.

Duties and Responsibilities:

1. Serves as a resource for customer technical inquiries relating to the organizations products in the scientific specialty, assisting to resolve complex customer inquiries triaged and elevated by other departments or received directly from distributors and customers.

2. Respond to customer product inquiries received via various communication methods such as calls, emails, chat, etc. by troubleshooting and resolving customer concerns raised. Gather information to identify and assess the nature of the problem.

3. Keep service goals at the forefront and adhere to established quality, productivity, and issue resolution strategies.

4. Investigate elevated issues by reviewing initial support notes and gathering additional information from the customer. Elevate extremely sophisticated issues to Senior Management.

5. Record customer inquiries in a tracking system to maintain log of product issues for escalation and product development teams.

6. Utilize Standard Operating Procedures and transcripts established in training manuals and guides to recommend solutions.

7. Stay current and abreast of products, services, policies, terms, and conditions within the organization.

8. Gather reports and provide feedback as necessary for Senior Management to utilize in decision making, process improvement and overall support effectiveness.

9. Learn to use professional concepts. Apply organizational policy and procedure to solve routine issues.

**Qualification and Experience:**

Bachelors degree and 0-2 years experience or equivalent experience.


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **?**

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interestsits the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. (
Posted: 2022-05-09 Expires: 2022-06-11

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Biological Technical Support Specialist-

Kelly Services
Manassas, VA 20110

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