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15 days old

Biotech Remote Product Support Associate

Kelly Services
Sunnyvale, CA 94086 Work Remotely
**Biotech Remote Product Support Associate/Technical Support Specialist**


Hours: **Openings on Day, Swing, and Grave**


Schedule: **Mon-Fri, weekend work anticipated 1x/mo**


Location: **Remote**


Contract Length: **1 year** with a possibility of extending or converting


Pay Rate: **$22-28/hr Depending on Experience**


This will be a fully role of remote.


**What Youll Do**


You will be a primary point of contact for customers requiring assistance with a great biotech companies products.


Within Technical Support Team: Provide product support to internal and external customers via phone, email and web serving as the critical first link in company's Customer Care experience.


ESSENTIAL RESPONSIBILITIES:


+ Engage customers to understand the nature of their request and triage critical issues

+ Promptly identify the issue through data collection, troubleshooting and remote connection to customer systems

+ Provide basic product information and resolve routine product complaints and inquiries

+ Document complaints and resulting investigations in the complaint management system

+ Prepare more complex cases for escalation

+ Adhere to Quality Management System procedures

+ Maintain product knowledge and support continuous improvement efforts

+ Contribute to quality compliance through accurate and concise case documentation

+ Complete all assigned and required training satisfactorily and on time

+ Performs additional tasks as assigned by the Technical Support Manager or Supervisor


**What You Bring**


Education and Experience:


+ Minimum of High School diploma or equivalent with **2-4 years of experience** in a call center/service or product support role OR AA or Technical Trad Degree with **1-2** years of related work experience

+ : **Bachelor's degree** in Life Science or with work experience in Biotechnology, Medical Device Industry or Medical Technology or equivalent


Knowledge and skills:


+ Fluent English written and oral is required additional languages would be an advantage French, Spanish, Portuguese

+ Customer oriented understands customer expectations and can empathize with customer patient needs

+ Excellent written and verbal communication skills

+ Curious self-motivated with ability to learn a complex technology platform

+ Proactively analyzes situations and propose appropriate actions

+ Works independently in a structured manner with the ability to prioritize critical tasks

+ Builds collaborative work relationships with different teams, including Field Service, Sales, Marketing and Quality Thrives in a dynamic and fast-paced environment


**Why Kelly** **** **?**


Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interestsits the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
Posted: 2021-06-07 Expires: 2021-07-08

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Biotech Remote Product Support Associate

Kelly Services
Sunnyvale, CA 94086

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