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24 days old

Branch Coordinator

Kelly Services
Woburn, MA 01815
Kelly Services in partnership with our Woburn, MA customer are searching for a Branch Coordinator for a first shift temp to hire opportunity.


**In this position you will be:**


+ Reviewing Service Backlog daily for any new direct work orders.

+ Upon booking, make initial contact with the customer to confirm scope, site readiness, contact information, authorized signatories, and establish a customer promise date.

+ Creating purchase requisition sent to the centralized purchasing team for ordering of material and lifts.

+ Acting as an internal liaison between the local branch and centralized purchasing team for ordering of material and delivery tracking.

+ Coordinating with lift rental companies to schedule pickup and return of equipment.

+ Performing warehouse material handling at the local branch including receiving shipments, validating to packing slips, and staging equipment for each project.

+ Performing goods receipts in internal systems for all physically received material and applying costs to the affiliated installation job. Submit applications to acquire permits, UL Certifications, and Certificates of Insurance (COIs) upon request from the Install Manager or Project Manager.

+ Communicating any material issues (i.e., extended lead times, back-orders, etc.) with Sales and Branch Service team as needed if project timeline is affected.

+ Working with Service Manager and Install Manager to coordinate labor resources, schedule with the customer, and place on the internal schedule board.

+ Maintaining regular communication, project documentation, and scheduling with the customer regarding project status updates, delivery commitments, material tracking, etc. as directed by the Service Manager.

+ Updating internal system with job notes and customer promise date changes as directed by the customer. Maintain current job status in internal system as project advances through project lifecycle.

+ Working with the Install Manager and Service Manager to keep the expected completion date as accurate as possible (driving financial forecasting).

+ If applicable, send e-signature request to the customer for installation certificate of completion. Upon install completion and Project Manager/Install Manager review, submit close-out package to Order Entry for closure and billing.

+ Processing Returned Material Authorizations (RMAs) as necessary. Create material and lift purchase requisitions for Service Tickets.

+ Physically receive and stage all shipped service material. Update internal system for service dispatching. Manage service van inventory and create purchase requisitions when stock needs replenished.

+ Supporting Service Manager with service ticket review and billing.

+ Answering all incoming calls and route to appropriate department. Perform other duties as assigned.

+ Assisting with time-card and payroll entries.

+ **QUALIFICATIONS:** Required:


+ High school Diploma or GED

+ 1+ years in a customer service environment

+ 1+ years using MS Office Suite

+ Ability to occasionally lift up to 50lbs

+ Experience using SAP, SBN, and/or ERP


Preferred:


+ Associates degree in business administration

+ Experience in a field install/service business or customer service related field

+ Ability to handle multiple priorities and manage time in a deadline-driven environment

+ Excellent verbal and written communication

+ Strong organization skills, with a keen attention to detail

+ Ability to work in a deadline driven environment

+ Proven customer service and problem solving skills

+ Background in accounting and inventory control


The hours are Monday to Friday 8AM - 5PM. Apply today for immediate consideration.


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-08-27 Expires: 2021-09-27

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Branch Coordinator

Kelly Services
Woburn, MA 01815

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