30 days old

Branch Manager

Kelly Services
Canton, MI 48187
**Position Overview:**

The Branch Manager is responsible for leading a team that is for opening and servicing all types of new accounts and existing members in a timely and professional manner. This position requires the ability to engage with the team to direct and coach to delivering a positive credit union experience for members while achieving the branch goals. Proactively identify ways to maximize the credit union experience for members and staff in accordance with the credit unions policies and procedures.

Must have Excellent customer service skills. Looking for a professional appearance and personality to represent the company well.

Full Benefits after 90 days.

DIRECT HIRE - NO contract period!

Hours will be 8 hr. shifts with 1 hr. lunch - shifts may vary 8-5 or 10-7

Training is in Jackson, MI 49201 - You have the option to commute for training or your hotel expenses will be paid for during this time.

**Salary is based on experience: $85-$90K**


Essential Job Functions

? Follow all credit union policies and procedures; including policies and procedures for customer identification and all BSA requirements

? Promotes services consistent with the credit union sales culture

? Directs, coordinates, and monitors activities of direct reports to execute and implement institution's policies, procedures, and practices concerning opening deposit accounts and granting or extending lines of credit and consumer credit loans.

? Leads and coaches team members to perform to the best of their ability.

? Personally opens deposit and loan accounts and services existing accounts and assist teller line when needed

? Process personal lines of credit for overdraft protection and/or Visa applications.

? Cross-sell and advise our members of the products that would best suits their needs.

? Providing our members with excellent service in person and by phone, general and specific account and loan information, other related Credit Union services and products.

? Respond to members' requests, problems and complaints, and/or direct them to the proper person for specific information and assistance.

? Assesses risk of all financial transactions executed by organization personnel.

? Follow all credit union policies and procedures for customer identification and all BSA requirements. ? Contacts members and business, community, and civic organizations to promote goodwill and generate new business.


Directly supervises 3-15 employees in the Member Services and Front Line employees.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include planning, assigning, and directing work; interviewing, hiring, and training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

**Competencies Required**

? Member Focused - Empathetically seek understanding of what members require and expect and use available resources, policies, and opportunities in their best interest without compromising institutional core values.

? Results Focused: Motivated to achieve goals. Measurable outcomes may include: Sales, Growth, Retention, Productivity, Service level, Quality accuracy, Efficiency, Timeliness, Cost savings etc.

? People Development: Help to create a work environment that promotes development of people; participates fully in the performance management process; acts as teacher, mentor, and/or coach to others in the workplace.

? Decision Making/Problem Solving : Has a strong sense of urgency about proactively solving problems and getting work done; gain support for ideas, proposals, projects and solutions, take initiative; make and/or facilitate decisions considering impact on others and/or the credit union; reach sound decisions and exercises good judgment based on balanced consideration of facts, priorities, and alternatives; make decisions in agreed upon time frame; take initiative to identify and resolve problems; demonstrate ability to examine existing problems/issues in new ways.

? Reliability and Confidentiality: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments. Able to keep all information obtained confidential including member, employee and credit union information.

**Key Performance Indicators**

? Branch Loan Goals

? Branch New Member/Checking Goals

? Non-Interest Income, including Life, GAP, Disability, MBP, CP and card upgrades

? Expense Management, including managing assigned staffing levels and overtime

**Requirements** :

? A minimum education of high school diploma or GED.

? Bachelors degree preferred

? 2-3 year previous Credit Union/banking experience required

**The Ideal Candidate:**

? Has established leadership skills

? Has excellent customer service skills

? Has proven sales skills

? The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with credit union exposure to loss or fraud.

? In-depth knowledge of all credit union deposit products and policies

? Ability to work in a fast-paced environment

? Ability to work well under pressure

? Strong communication skills - Ability to effectively present information and respond to questions from staff, members and the general public.

? Ability to remain calm while dealing with difficult members

? Knowledge of BSA, Regulation CC, D, E and all other pertinent regulations

? Organizational skills

? Mathematical Skills -Ability to calculate figures and amounts such as payoffs, accrued interest, incentives.

? Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-08-19 Expires: 2020-09-19

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Branch Manager

Kelly Services
Canton, MI 48187

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