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24 days old

Business Service Representative

Kelly Services
Northlake, IL 60164
Business Account Customer Service Representative needed in Northlake, Illinois


$20/hr


This role is a HYBRID opportunity and is Temporary to Hire.


**Interested? Email your resume to:** **conyejj@kellyservices.com**


**Questions? Please call (630) 506-8765 and ask for Jen**


The National Account Customer Service Representative II is responsible for providing an excellent customer experience to complex. National and Key Accounts through accurate order entry, attention to detail, tracking orders and problem resolution.


**Responsibilities**


+ Enter orders via EDI, email, and fax for complex National Account customers.

+ Verify orders for accuracy for high dollar orders.

+ Oversee orders from the order entry to delivery.

+ Determine lead times and freight methods to ensure timely arrival based on customer needs/contracts.

+ Proactively identify potential issues in order entry, pricing or deliveries.

+ Track shipments, file freight claims for damaged packages and lost shipments.

+ Communicate backorders, order changes, reduced lead times, shortages, etc. with Sales, other internal departments and customers.

+ Work with Account team to ensure accuracy of account setup and pricing.

+ Provide exceptional customer service and timely follow-up.

+ Problem solve customer issues.

+ Provide Outstanding Customer Service and Timely Follow-up for each customer.

+ Act as a mentor to other National Account CSRs.

+ May perform other duties as assigned.


Field Label


Education and Experience


**Education & Experience**


+ High School diploma or General Education Degree (GED) required. College Degree preferred.

+ 5+ years of successful phone Customer Service experience.

+ Previous wholesale experience preferred.

+ EDI and JDE Experience is a plus.

+ Extensive computer and order entry experience.

+ Experience in coffee industry or another specialty food product a plus.


**Personal & Professional Skill Sets**


+ Ability to communicate clearly and precisely with customers in written and verbal form.

+ Able to maintain a professional demeanor and treat coworkers with courtesy and respect at all times.

+ Accuracy and attention to detail.

+ Demonstrate interpersonal skills and positive attitude.

+ Accurate keyboarding and math skills.

+ Team oriented problem solver who takes ownership of their work.

+ Excellent communication skills, verbal and written and strong customer service skills.

+ Self-motivated with the ability to work under minimal supervision.

+ Willing to assist others when needed.

+ Ability to multi-task.


**Interested? Email your resume to:** **conyejj@kellyservices.com**


**Questions? Please call (630) 506-8765 and ask for Jen**


**P1 #CB**


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-07-20 Expires: 2022-08-20

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Business Service Representative

Kelly Services
Northlake, IL 60164

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