3 days old

Business Support Specialist

Kelly Services
Green Bay, WI 54306
Kelly Professional and Industrial has partnered with the largest logistics company in Green Bay, Wisconsin.

Primarily responsible for the Business Support Specialist II is to set-up and maintain customer accessorial profiles; Understand and follow customer specific requirements for accessorial payment; Work with Enterprise contacts (Customer Service, Sales, Rating) for accurate and complete invoicing of accessorial charges; Determine root cause resolution of customers payment discrepancies; Identify opportunities to capture additional revenue and improve accessorial processes.


Hours: 8-5pm


+ Accountable for achieving individual and team metrics in line with overall organization objectives.

+ Reference and understand customer tariff specifics as they relate to accessorial services.

+ Actively participate in customer implementation process to include creating and maintaining customer accessorial profiles.

+ Understand additional customer requirements for executing Accessorial Activities to include obtaining authorizations in a timely manner with a high level of collection.

+ Communicate potential customer or process concerns / issues to the accessorial stake-holders (Sales, Customer Service, Rating, Collections, Team Lead or Accessorial Manager). Timely follow-up on open issues and escalation to leadership if resolution is undetermined.

+ Build trust-filled relationships with customers and internal counterparts through open communication, follow-up and timely problem resolution.

+ Create and maintain all team QSWIs and assist in system testing as needed.

+ Identify opportunities that capture additional accessorial revenue.

+ This description is not an exhaustive or comprehensive list of all job responsibilities, tasks, and duties.

+ Other duties and responsibilities may be assigned and the scope of the job may change as necessitated by business demands.

+ Maintain regular and consistent attendance and timeliness.

+ Exhibit behavior in alignment with our core values at all times.

EDUCATION LEVEL: Associates Degree or equivalent work experience

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-02-22 Expires: 2021-03-25

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Business Support Specialist

Kelly Services
Green Bay, WI 54306

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