1+ months

Business System Analyst

Kelly Services
Santa Clara, CA 95054
**Business/System Analyst 2 -**

**Job responsibilities -**

+ Performs day-to-day operational management of hardware and software in collaboration with the ITAM management team.

+ Support and manage requests from customers and respond per the defined IT service level agreement.

+ Collaborate with IT Client Services and extended IT members where applicable towards timely response to customers.

+ Develop and maintain processes to effectively manage operations of IT asset portfolio software and IT related hardware in regards to cost, control, risk, compliance and IT Governance as established by the company.

+ Coordinate with and manage vendors to address new device model requirements, shipments/delivery of assets and support tickets etc.

+ Perform verification and audit of Software library and CMDB content; verify software assets with license contracts, confirm hardware assets with actual inventory and initiate corrective actions and track them.

+ Manage and maintain databases and records of information such as licenses, service agreements, and warranties for the organization s software and hardware.

+ Utilize integrated software solutions that connect all company departments involved with IT assets, including the procurement, deployment, expense reporting.

+ Generate and distribute various reports, including compliance reports on current assets and CIs and their status; also perform trend analysis.

+ Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management.

+ Support vendor portals for software license management and assignments. Manage IT asset inventory utilizing best practice Hardware asset management HAM and IT asset disposition ITAD processes and tools across the full range of digital technology assets.

Qualifications and experience:

+ Bachelor s degree in Information Security, Information Technology, Information Systems, Computer Science, Engineering or equivalent demonstrated work experience is required.

+ Five years or more Asset management experience, as well as ITSM and ITAM experience required.

+ Profound knowledge of licensing agreements involving software, including Microsoft and Adobe required.

+ Strong knowledge of IT software and hardware as well as 5+ years experience working in IT asset management field required.

+ Understanding of Vendor Management, Procurement, Asset Lifecycles, and License Management required.

+ Strong experience with ServiceNow processes required. Strong knowledge of IT Service Management processes, as well as experience with Discovery tool. Strong ability to carry out assigned tasks independently with little supervision. Proficient with Microsoft Excel, word, power point etc.

+ Excellent communication and interpersonal skills. Ability to analyze data and present data in a meaningful manner.

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2022-07-11 Expires: 2022-08-20

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Business System Analyst

Kelly Services
Santa Clara, CA 95054

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