26 days old

Call Auditor Position

Kelly Services
Reston, VA 20190
**Job Description**

Call Auditor Position

AIR is seeking Call Quality Auditors as part of our support center-s quality department to listen to pre-recorded customer service calls, review emails and other communications to ensure proper procedures are being followed for compliance and training.

- Listens to and evaluates recorded customer contacts to validate proper handling and adherence to company standards and requirements

- Reviews emails and other communication (both internal and external) to ensure all standards are being met

- Compiles notes from each call to create scorecards, coaching forms and other materials aimed at guiding help desk agents to improved performance levels

- Participates in call calibration sessions to gain consistency

- Adhere to audit schedules and prioritization

- Identify trends, issues, potential improvement opportunities for the auditing process

- Communicate findings with Supervisor/Management

- Able to work independently and correctly prioritize several different auditing tasks

- Regular Attendance Required (Shift M-F, 9:00am-5:30pm)

Education and Experience:

-High School Diploma or GED is required, college experience preferred.

- Experience with adherence to formalized company policies and strong customer care focus required

- Strong English reading and writing skills required

- One or more years of customer service center (call center) support experience strongly preferred

- Preferably Quality Assurance experience in an inbound/outbound call center environment

- Preferably 1 or more years of experience with contact center call recording and monitoring technology and/or call-scoring rubrics

- Should be comfortable working in Excel

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-18 Expires: 2019-12-19

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Call Auditor Position

Kelly Services
Reston, VA 20190

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast