14 days old

Call Center Agent -Automotive

Kelly Services
Murfreesboro, TN 37133
**Are you an automotive technician tired of working with wrenches and ready for a career change where you can put all your knowledge to use?**

Kelly Services in partnership with Nissan/Infiniti is currently recruiting for an experienced mechanic skilled in powertrain to work in their **Powertrain Call Center** validating and authorizing technician's diagnosis **.**

This position is a full time, hourly, and **virtual/work from home opportunity.**

In this position, you will:

+ Protect the Nissan/Infiniti ownership experience by validating the technician's diagnosis.

+ Serve dealership personnel as they navigate Nissan/Infiniti policies and procedures.

+ Provide excellent customer service via phone calls, emails, chat, etc.,

+ Must have strong communication skills and confidence to stand by your decisions.

+ Provide claim support to Nissan and Infiniti dealers

+ Adjudicates warranty claims to ensure timely and accurate claim payment.

+ You will validate technician diagnosis according to Technical Service Bulletin, Electronic Service Manual, and Campaign publications.

+ Continuously work on skill development.

We are looking for someone with solid interpersonal, conflict resolution, negotiation, and decision-making skills.

**Minimum Qualifications:**

**Job Knowledge and Skill:** Thorough knowledge of the maintenance and repair of vehicles; well-versed in use of technical service manuals and tools.

**Experience:** Three or more years of "hands on" automotive repair experience. Dealership experience is a plus.

**Education:** ASE Master Technician or ASE certification in A1, A2, A6 preferred or willingness to obtain ASE certs.

**Computer Skills:** Knowledge of word processors, spreadsheets, other PC applications. Ability to work with multiple computer screens.

Typing speed of 30 wpm or better.

**If this sounds like something you may be interested in don't wait, apply today!**

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-07-25 Expires: 2022-08-25

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Call Center Agent -Automotive

Kelly Services
Murfreesboro, TN 37133

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast